You'll need to add a filter on ar system email messages to perform a replace action on the body of the message to update the URL with the correct name.
On submit if 'Plain Text Body' LIKE "%&server=xxxxxxxxx&%" AND 'Message Type' = "Outgoing" Set fields Plain Text Body = REPLACE($Plain Text Body$, "&server=xxxxxxxxx&", "&server=yyyyyyyyyy&") Jason On Jun 25, 2012, at 10:20 AM, "Nau, Michael" <m....@ing-diba.de> wrote: > ** > Hi List, > > we have two servers running ARS 7.0.01 as a group, and one MidTier server > running V7.5. > On “SYS:Notification Messages” I have configured Incident Assignment > Notifications to include both an artask attachment for fullclient users and a > web URL for midtier users. > > The server parameter in the web URK always points to the alias of the first > server of the group. Since our midtier only knows the group alias, users who > click on the link are getting an error message. How can I tell the servers to > use the group alias in the web URL? Here’s an example of the web URL the > server is sending (I masked the server name): > > https://remedy/servlet/ViewFormServlet?form=NTE%3aNotifier&server=xxxxxxxxx&eid=NTS000012961712 > > > > Regards, > Michael > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > ING-DiBa AG, Frankfurt am Main. Registernummer HRB 7727, Handelsregister > Amtsgericht Frankfurt am Main. Vorstand: Roland Boekhout (Vorsitzender), > Herbert Willius (stellv. Vorsitzender), Bas Brouwers, Bernd Geilen, Katharina > Herrmann, Martin Krebs. > Aufsichtsrat: Ben Tellings (Vorsitzender) > > Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte > Informationen. Wenn Sie nicht der richtige Adressat sind oder diese > E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den > Absender und vernichten Sie diese Mail. > Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist > nicht gestattet. > > This e-mail may contain confidential and/or privileged information. If > you are not the intended recipient (or have received this e-mail in > error) please notify the sender immediately and destroy this e-mail. Any > unauthorized copying, disclosure or distribution of the material in this > e-mail is strictly forbidden. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
