Michael, You can refe white paper on server group for more detail on what LJ is suggeting Page 12-13 Ravi Rai
> Date: Mon, 25 Jun 2012 09:06:35 -0600 > From: lj.longwing....@mda.mil > Subject: Re: Server group alias in notification web URL > To: arslist@ARSLIST.ORG > > Michael, > The server sends the notification out as it 'knows itself'....so if it knows > itself via name1 instead of the group alias...that is what you will get. You > should be able to configure both servers in the group to know themselves as > the group name, and use the Server-Connect-Name for the server group node > specific stuff (that's how I've set it up in the past).... > > Or you could use the email replace filter as previously suggested. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Nau, Michael > Sent: Monday, June 25, 2012 8:21 AM > To: arslist@ARSLIST.ORG > Subject: Server group alias in notification web URL > > ** > > Hi List, > > > > we have two servers running ARS 7.0.01 as a group, and one MidTier server > running V7.5. > > On "SYS:Notification Messages" I have configured Incident Assignment > Notifications to include both an artask attachment for fullclient users and a > web URL for midtier users. > > > > The server parameter in the web URK always points to the alias of the first > server of the group. Since our midtier only knows the group alias, users who > click on the link are getting an error message. How can I tell the servers to > use the group alias in the web URL? Here's an example of the web URL the > server is sending (I masked the server name): > > > > https://remedy/servlet/ViewFormServlet?form=NTE%3aNotifier&server=xxxxxxxxx&eid=NTS000012961712 > > > > > > > > Regards, > > Michael > > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
