Is your url not working because the domain is showing up? I had this issue and i went to the server information form and clicked surpress domain name but there are notifications that still embed the domain. Other option is to add the correct url with the variable for the ticket to the sys:notification record.
P On Jul 6, 2012, at 7:41 AM, "Nau, Michael" <m....@ing-diba.de> wrote: > Hi, > > I tried changing the server name in ar.conf today on our test system so > that "Server-Name=GroupAlias" and "Server-Connect-Name=Hostname", as > suggested. The result was that upon restarting the system, the server > doesn't seem to recognize it's server license...ouch. Here are the > errors I got: > > (ARNOTE 27) > (ARWARN 42) > (ARERR 337) (multiple times) > (ARERR 4554) (multiple times) > (ARERR 9755) > (ARERR 9858) (from CMDB) > > Since I'm doing all this just to get a functioning link in notification > messages, I'm now thinking about going with the "dirty" solution, that > is using a filter on Email Messages and changing the URL... > > Thanks for the help, > Michael > > > > -----Original Message----- > From: Nau, Michael > Sent: Monday, June 25, 2012 5:58 PM > To: 'arslist@ARSLIST.ORG' > Subject: RE: Server group alias in notification web URL > > Thanks guys, > > I'll have a look at the implications of changing the server names and > then decide which path I'll take. > > Regards > Michael > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC > Sent: Monday, June 25, 2012 5:07 PM > To: arslist@ARSLIST.ORG > Subject: Re: Server group alias in notification web URL > > Michael, > The server sends the notification out as it 'knows itself'....so if it > knows itself via name1 instead of the group alias...that is what you > will get. You should be able to configure both servers in the group to > know themselves as the group name, and use the Server-Connect-Name for > the server group node specific stuff (that's how I've set it up in the > past).... > > Or you could use the email replace filter as previously suggested. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Nau, Michael > Sent: Monday, June 25, 2012 8:21 AM > To: arslist@ARSLIST.ORG > Subject: Server group alias in notification web URL > > ** > > Hi List, > > > > we have two servers running ARS 7.0.01 as a group, and one MidTier > server running V7.5. > > On "SYS:Notification Messages" I have configured Incident Assignment > Notifications to include both an artask attachment for fullclient users > and a web URL for midtier users. > > > > The server parameter in the web URK always points to the alias of the > first server of the group. Since our midtier only knows the group alias, > users who click on the link are getting an error message. How can I tell > the servers to use the group alias in the web URL? Here's an example of > the web URL the server is sending (I masked the server name): > > > > https://remedy/servlet/ViewFormServlet?form=NTE%3aNotifier&server=xxxxxx > xxx&eid=NTS000012961712 > > > > > > > > Regards, > > Michael > > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > ING-DiBa AG, Frankfurt am Main. Registernummer HRB 7727, Handelsregister > Amtsgericht Frankfurt am Main. Vorstand: Roland Boekhout (Vorsitzender), > Herbert Willius (stellv. Vorsitzender), Bas Brouwers, Bernd Geilen, Katharina > Herrmann, Martin Krebs. > Aufsichtsrat: Ben Tellings (Vorsitzender) > > Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte > Informationen. Wenn Sie nicht der richtige Adressat sind oder diese > E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den > Absender und vernichten Sie diese Mail. > Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist > nicht gestattet. > > This e-mail may contain confidential and/or privileged information. If > you are not the intended recipient (or have received this e-mail in > error) please notify the sender immediately and destroy this e-mail. Any > unauthorized copying, disclosure or distribution of the material in this > e-mail is strictly forbidden. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
