Good morning, afternoon and evening all,

I have a strange issue (well most of mine are), with some users not able open 
the incident search and new windows.

I have verified that the users have the correct permissions (in fact I gave one 
the same rights that I have) and yet some users when they go to incident new or 
search the windows loading window comes up and just hangs.

Also in the logging the last Activelink action is "ActiveLink: 
SHR:LHP:EventHandler_ReturnAnyOfTheseTerms - Fri Jun 29 2012 9:13:32 AM
False actions:" and it just hangs there. If I use my login (or another that 
works) runs this activelink and then goes to the next action.

Its not a pc issue, since I can use my login and everything works great, but if 
I use one of the users logins that have an issue the screen just hangs. Also I 
have tried this on a couple of other PCs with no luck.

We have applied the latest hot fix to the mid-tiers and restarted them, with no 
luck. BMC support has no idea what might be the issue as of now (webex planned 
for later today), but I just wanted to see if anyone had seen anything like 
this.

By the way the load window never times out.

Any ideas?

Happy Friday to all and take care of your kidneys,

Howard

[cid:image001.gif@01CD55DA.C01C6410]<http://www.coxenterprises.com/>
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745
Cox Innovation Agent (CIA)
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