Good morning, afternoon and evening all, I have a strange issue (well most of mine are), with some users not able open the incident search and new windows.
I have verified that the users have the correct permissions (in fact I gave one the same rights that I have) and yet some users when they go to incident new or search the windows loading window comes up and just hangs. Also in the logging the last Activelink action is "ActiveLink: SHR:LHP:EventHandler_ReturnAnyOfTheseTerms - Fri Jun 29 2012 9:13:32 AM False actions:" and it just hangs there. If I use my login (or another that works) runs this activelink and then goes to the next action. Its not a pc issue, since I can use my login and everything works great, but if I use one of the users logins that have an issue the screen just hangs. Also I have tried this on a couple of other PCs with no luck. We have applied the latest hot fix to the mid-tiers and restarted them, with no luck. BMC support has no idea what might be the issue as of now (webex planned for later today), but I just wanted to see if anyone had seen anything like this. By the way the load window never times out. Any ideas? Happy Friday to all and take care of your kidneys, Howard [cid:image001.gif@01CD55DA.C01C6410]<http://www.coxenterprises.com/> Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) [cid:image002.png@01CD55DA.C01C6410][cid:image003.png@01CD55DA.C01C6410]<http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png>[cid:image004.png@01CD55DA.C01C6410]<http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png> Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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