Thanks to all for the ideas, however, non-have helped.
>From removing the incident permission’s and then re-adding them, flushing >every cache in the mid-tier that BMC support can think of and even removing >some cached files, looking at the CTM:PeoplePermissionGroups form, to even >removing the user preferences forms, and nothing has worked. Its very strange, other apps (like problem and change) open up with no issues. However, incident search/new just hang. Well lets see what BMC does with fiddler, mid-tier and user login I just sent them. If I hear anything I will post it. As always thanks and remember to take care of your kidneys, Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ibbi Sent: Friday, June 29, 2012 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: Incident new and search windows not opening for some users, in ITSM 7.6.4 ** Did you have a look at the 'user' form and see of the permissions are the same for both users in there? Can you please also try delete the user at preferences and see if that work? I had a very similar issue and web I checked my permissions with the other user, the permissions did not match user form from the people form permissions for the other users. And simply deleting the AR preference for the user did the job with flushing the cache. It took me forever. Do follow up. My environment 7.4.04 sp2. Sent from my iPhone On Jun 29, 2012, at 12:39 PM, Howard Richter <hbr4...@gmail.com> wrote: ** Todd, Thanks. I have tried even removing the cached files, restarting the server (i.e. box), all with no luck. The strange thing is the permission are the same for two users, one that works and one that fails. It only happens in the incident search or new, all other forms work great. Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Friday, June 29, 2012 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: Incident new and search windows not opening for some users, in ITSM 7.6.4 ** Howard, I have seen similar issues where portions of a form will not display for a user that have the correct permissions. This issue also followed the user login on any PC. I found flushing the mid-tier cache resolved our issue. Hope that helps Todd Arner Great Lakes From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Friday, June 29, 2012 8:37 AM To: arslist@ARSLIST.ORG Subject: Incident new and search windows not opening for some users, in ITSM 7.6.4 ** Good morning, afternoon and evening all, I have a strange issue (well most of mine are), with some users not able open the incident search and new windows. I have verified that the users have the correct permissions (in fact I gave one the same rights that I have) and yet some users when they go to incident new or search the windows loading window comes up and just hangs. Also in the logging the last Activelink action is “ActiveLink: SHR:LHP:EventHandler_ReturnAnyOfTheseTerms - Fri Jun 29 2012 9:13:32 AM False actions:” and it just hangs there. If I use my login (or another that works) runs this activelink and then goes to the next action. Its not a pc issue, since I can use my login and everything works great, but if I use one of the users logins that have an issue the screen just hangs. Also I have tried this on a couple of other PCs with no luck. We have applied the latest hot fix to the mid-tiers and restarted them, with no luck. BMC support has no idea what might be the issue as of now (webex planned for later today), but I just wanted to see if anyone had seen anything like this. By the way the load window never times out. Any ideas? Happy Friday to all and take care of your kidneys, Howard <http://www.coxenterprises.com/> <image001.gif> Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) <image002.png> <http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png> <image003.png> <http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png> <image004.png> Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ <http://innovation.coxenterprises.com/ideas> ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/ <http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx> yourbadges.aspx _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _____ The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
