Howard, Hopefully they can resolve it. Do let us know what the solution was and the steps they took.
Sent from my iPhone On Jun 29, 2012, at 2:55 PM, Howard Richter <hbr4...@gmail.com> wrote: > ** > Thanks to all for the ideas, however, non-have helped. > > From removing the incident permission’s and then re-adding them, flushing > every cache in the mid-tier that BMC support can think of and even removing > some cached files, looking at the CTM:PeoplePermissionGroups form, to even > removing the user preferences forms, and nothing has worked. > > Its very strange, other apps (like problem and change) open up with no > issues. However, incident search/new just hang. > > Well lets see what BMC does with fiddler, mid-tier and user login I just sent > them. > > If I hear anything I will post it. > > As always thanks and remember to take care of your kidneys, > > Howard > > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Ibbi > Sent: Friday, June 29, 2012 2:03 PM > To: arslist@ARSLIST.ORG > Subject: Re: Incident new and search windows not opening for some users, in > ITSM 7.6.4 > > ** > Did you have a look at the 'user' form and see of the permissions are the > same for both users in there? > > Can you please also try delete the user at preferences and see if that work? > > I had a very similar issue and web I checked my permissions with the other > user, the permissions did not match user form from the people form > permissions for the other users. And simply deleting the AR preference for > the user did the job with flushing the cache. It took me forever. > > Do follow up. > > My environment 7.4.04 sp2. > > Sent from my iPhone > > On Jun 29, 2012, at 12:39 PM, Howard Richter <hbr4...@gmail.com> wrote: > > ** > Todd, > > Thanks. I have tried even removing the cached files, restarting the server > (i.e. box), all with no luck. > > The strange thing is the permission are the same for two users, one that > works and one that fails. > > It only happens in the incident search or new, all other forms work great. > > Howard > > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd > Sent: Friday, June 29, 2012 11:27 AM > To: arslist@ARSLIST.ORG > Subject: Re: Incident new and search windows not opening for some users, in > ITSM 7.6.4 > > ** > Howard, > I have seen similar issues where portions of a form will not display for a > user that have the correct permissions. This issue also followed the user > login on any PC. I found flushing the mid-tier cache resolved our issue. > > Hope that helps > > Todd Arner > Great Lakes > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) > Sent: Friday, June 29, 2012 8:37 AM > To: arslist@ARSLIST.ORG > Subject: Incident new and search windows not opening for some users, in ITSM > 7.6.4 > > ** > Good morning, afternoon and evening all, > > I have a strange issue (well most of mine are), with some users not able open > the incident search and new windows. > > I have verified that the users have the correct permissions (in fact I gave > one the same rights that I have) and yet some users when they go to incident > new or search the windows loading window comes up and just hangs. > > Also in the logging the last Activelink action is “ActiveLink: > SHR:LHP:EventHandler_ReturnAnyOfTheseTerms - Fri Jun 29 2012 9:13:32 AM > False actions:” and it just hangs there. If I use my login (or another that > works) runs this activelink and then goes to the next action. > > Its not a pc issue, since I can use my login and everything works great, but > if I use one of the users logins that have an issue the screen just hangs. > Also I have tried this on a couple of other PCs with no luck. > > We have applied the latest hot fix to the mid-tiers and restarted them, with > no luck. BMC support has no idea what might be the issue as of now (webex > planned for later today), but I just wanted to see if anyone had seen > anything like this. > > By the way the load window never times out. > > Any ideas? > > Happy Friday to all and take care of your kidneys, > > Howard > > <image001.gif> > Howard Richter, Remedy Administrator > 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 > Email = howard.rich...@coxinc.com > Office = 678.645.4633, Cell = 404.226.2745 > Cox Innovation Agent (CIA) > <image002.png><image003.png><image004.png> > Submit your idea today for a chance to earn a badge and be entered into a > monthly drawing for a $10 gift card. > Submit your idea: http://innovation.coxenterprises.com/ideas > View your badges: > http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > The information contained in this communication may be confidential, is > intended only for the use of the recipient(s) named above, and may be legally > privileged. 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