Just wondering -- I am always confused by this 5 to 1 concept. If you have 5000 defined float users - and you have 100 float licenses -- is that 50 to 1 ???
So - to go from 5 to 1 to 8 to 1 -- how are you doing that? Are you taking away full licenses - and switching people to floats? Or - are you giving more people float access who used to be Read? Sorry - if this is obvious. -John On Tue, Jul 10, 2012 at 9:26 AM, Sean O'Sullivan < sean.osulli...@prudential.com> wrote: > Good Morning Listers, > > Jose, > We started out by purchasing a fixed licence for most of the folks who use > the system full time. > This included helpdesk and operations center folks. The only ones from > helpdesk or NOC who got float licenses were those who routinely worked > night shift. Because we have most floats freed up during the evening. > > We took the rest of the users and made them float licenses. > We started out with a 5 to 1 ratio. We slowly increased it over the years > watching for any reports of being out of tokens. > > We're now up to 8 to 1 and never have any "no token" issues. We are > thinking of increasing it more. > > We have a user base of about 3000 users. I think that the more users that > you have to more you can afford to push your float ratio a bit. You have > more cushion. > > Sean O'Sullivan > Prudential Financial > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > -- *John Sundberg* Kinetic Data, Inc. "Your Business. Your Process." *WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award* * * 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
