Fred is right on the mark there.. This is especially true when you want your URL to include permission group to use the WS. That would never automatically be inserted in the URL.

So potentially you do not have a problem. Try consuming the WS that you have created and there is a good chance it would work - so long as you have set up guest authentication (if you use it) correctly..

Joe

-----Original Message----- From: Grooms, Frederick W Sent: Wednesday, July 25, 2012 10:32 AM Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Issue creating a Web Service

You have to remember that nothing is saved on the Mid-Tier server as a file. It is all dynamically generated (That is why you can point multiple Mid-Tier servers to a single ARS server).

The URL you see on the WSDL tab is just to display the WSDL in the Admin Tool/Developer Studio.

Fred

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Wednesday, July 25, 2012 9:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issue creating a Web Service

Hi Fred & Joe,

I did not select the View WDSL button. Should I have done so? After reading your email I did put the correct URL in a browser and it displayed just fine. Weird

Mark

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Wednesday, July 25, 2012 9:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issue creating a Web Service

The URL on the WSDL tab is only used to show the WSDL when you hit the "View WSDL" button. It has nothing to do with the actual abilities of the service (as that is all dynamic from the Mid-Tier server as the request to pull it is made).

If you really want to save it without the <midtier_server> did you hit the "View WSDL" button?

Fred


-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Wednesday, July 25, 2012 8:46 AM
To: arslist@ARSLIST.ORG
Subject: Issue creating a Web Service

**
Hi All,

Created a Web Service and this was going just fine until I attempted to save it. I used the following WDSL handler URL http://192.168.23.10/arsys/WSDL/public/server alias/QuickTicket

Got an error - Failed to initiate JRE and internal Java module (7017). and the URL that got saved is http://<midtier_server>/arsys/WSDL/full server name/QuickTicket

Then I moved to another workstation that has the JRE installed and tried to update the URL. On save I did not get the error but it reverted back to the <mid-tier> URL

I have created web services with other forms on this server. I have also created this same WS on the development server without any problems. Do I have to remove this WS and start over or is there something I can do to correct the URL?

ARS 6.3 patch 20
SunOS 5.9

Thanks
Mark

Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360
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