Hey Rick...

Welcome back!  If you really want to ramp up quick - I would suggest some 
of the online courses (they are not that expensive anymore).

http://www.bmc.com/education/learning-paths 

It's not like the old days where one guy can know all the modules - let 
alone the ARS platform.

Hey Lee - great idea about the annual fee!!!


On Wednesday, July 25, 2012 8:44:17 AM UTC-4, Lee Cullom wrote:
>
> Rick, 
>
> The Remedy culture lives on!  Welcome back!  I had to leave home for a 
> time too... in order to ensure that this home was the best home.  Let me 
> tell you this... after exploring Service-Now, CA SDM, HP SM, IBM TSRM, 
> Remedy and SDE in-depth.  Remedy still remains the best.  What's 
> interesting is that the real threat to Remedy is Remedyforce because of the 
> force.com platform.  But, what's even more interesting than that is that 
> Remedy ARS is still a better platform than force.com.  I wish BMC would 
> turn Remedy into a PaaS before it's too late! 
>
> Anyone up for paying $999/year to be part of a Remedy development 
> community for unlimited development access to Remedy?  Please vote yay now 
> on the list... BMC - please watch the revenue stack up as the yes's come 
> in... 
>
> And then, let's build some apps that go head to head with force.com... and 
> let 'em feel the ARSlist dev community heat! 
>
> Lee 
>
> Lee Cullom | Northcraft Analytics 
> IT Metrics Specialist | Business Intelligence for ITSM 
> Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com 
> Main - (678) 664-ITSM 
>
> http://www.northcraftanalytics.com 
> Click on "View Demo" to see the product in action 
>
> -----Original Message----- 
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock 
> Sent: Tuesday, July 24, 2012 6:34 PM 
> To: arslist@ARSLIST.ORG 
> Subject: Returning to Remedy after a long hiatus 
>
> Hello listers- 
>
> Some of you might possibly remember me from several years ago when I was 
> working at a large national retailer. I was only able to devote about 30% 
> of my time to Remedy and after several years of trying to convince 
> management that IT could provide many more benefits to the company as a 
> whole (and not just IT) I finally gave up on repeating my message to deaf 
> ears. 
>
> Fast forward quite a few years and I've left that retailer to work as a 
> full-time developer with QMX. I am very happy to be back but I've got a lot 
> to learn not only on the current version of ARS (we were still on 7.0.1 at 
> my old shop) but also learning ITSM from the ground up. I will be lurking 
> here and trying to get back to my old habit of picking up bits of knowledge 
> here and there by reading posts to the list. 
>
>
> -Rick 
> __________________ 
> Rick Westbrock 
> Remedy Developer 
> QMX Support Systems 
>
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