Hi,
If it only occurs after a month, maybe you can restart the apsvcae.sh
every week or so. A simple kill should have the armonitor restart the
process.
You can also turn on logging and see if the normal operation gives you any
slow API-calls. Maybe there is a problem with something always taking a
long time, and sometimes gives you timeouts.
If you set your system to rotating logfiles, and check the buffer logged
lines, the logging should not take that much resources. I would suggest
API/FLTR/SQL in the same log file to make sure you have enough data.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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> Hi List,
>
> Looking for suggestions on how to get to the root of Timeout issues.
> Of late we have been observing regular ARS hangs.
> arerror log only says Dispatch,BRIE,Assignment engine timeouts(ARERR 93).
> Further the ARMonitor log has the below entry each time the issue occurs.
>
> Wed Aug 1 04:33:37 2012 (ARNOTE 0)
> Wed Aug 1 04:33:37 2012 ARMonitor child process (pid:23119) died with
> 65280.
> ./apsvcae.sh
>
> Does above entry in ARMonitor log suggest something wrong with assignment
> engine?
>
> When we manually restart the arservice, it works well and after a month or
> so the issue occurs again.
>
> Any suggestions on how we can debug? We don't have any server side logging
> enabled as issue occurs randomly- once in a month or 45 days.
>
> Server details : Server group of 3 servers(Solaris os), ARS 7.1 Patch 9
> and ITSM 6.3.
>
> Regards,
> Dheeraj
>
>
>
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