Yes, Sticky bits is enabled on the ACE load balancer. I don't know what the time out is, but it is not very long from what the Network person told me.
Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Office: 713 309-4914 Cell: 281 546-0735 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia Sent: Thursday, August 02, 2012 5:39 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception Object Expected - 7.6.04 Mid-tier Is sticky bit enables and what is your keepalive and timeout settings? On 8/2/12, Ortega, Jesus A <jesus.ort...@lyondellbasell.com> wrote: > That's what we're hoping for. It seems similar and it does replace a > lot of the java script files. Thanks for the information. > > Jesus Ortega > Senior II, Implementation Engineer > LyondellBasell Industries > Office: 713 309-4914 > Cell: 281 546-0735 > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C > Sent: Thursday, August 02, 2012 5:16 PM > To: arslist@ARSLIST.ORG > Subject: Re: Caught Exception Object Expected - 7.6.04 Mid-tier > > ** > This is the manifest from the latest midtier hotfix - perhaps it's > related to SW00433102 > > > Hot Fix Readme > > Hot Fix Name: MT_7604SP3_2012JUL26_CU_ALL > > > Product Component: Mid-Tier > > Build Base Version: 7.6.04 SP3-S > > Build Date: 201207261344 > > Fix Type: Hotfix binary > > Affected Platform: All > > Hotfix Version Stamp: 7.6.04 SP3 201207261344 Hotfix > > > > Files Patched: > > > Name: > > Type: > > /WEB-INF/lib/MidTier.jar > > File > > /WEB-INF/lib/Config.jar > > File > > /WEB-INF/lib/ReportCommon.jar > > File > > /LocalPlugins/Report/Report.jar > > File > > /LocalPlugins/Flashboard/Flashboard.jar > > File > > /shared/login_common.jsp > > File > > /resources > > Directory > > /webcontent > > Directory > > /WEB-INF/platform/plugins > > Directory > > > List of Defects Fixed: > > Defect ID > > Description > > SW00429966 > > Reset Preferences displays hidden columns if visible column is moved > in front of hidden column before reset is done > > SW00428216 > > Security Vulnerabilities - Cross Site Scripting Issue > > SW00428220 > > Security Vulnerabilities - SSL Cookie Not Used > > SW00424701 > > Need to provide support for httpOnly cookie attribute in Midtier > > SW00433887 > > Auto Complete makes unnecessary backchannel call when all required > menu items are already loaded > > SW00433686 > > Compatibility issues with Firefox 13- scrollbars on single line > character fields, blacked out background forms during modal popup > > SW00421038 > > When Mid-Tier uses SSL the workflow log window is reset every time a > new window is opened > > SW00433102 > > Mid-Tier throws error (Error: '0.id' is null or not an object) when > refreshing a table with sorted Grouped rows and browser screen goes blank. > > SW00420988 > > When a tool tip is open, table column sort does close the tool tip and > does not refresh the UI causing the wrong record in the table to open. > > SW00431407 > > Midtier Native report exports causing CPU to spike > > SW00431989 > > Issue with Web Reporting functionality > > SW00432001 > > Javascript error window.weOpener.window.getChildWindowIDFromName is > not a function > > SW00430897 > > Web Reports retrive all the data on first chunk request > > SW00429473 > > Listbox menus do not show in MidTier when character field display type > is set to Drop Down List > > SW00430432 > > Attachments set via a Service Action on a Attachment Field failed to > open with a ARERR 106 > > SW00424037 > > BIRT reports exported to Excel show mulitple sheets, one each for > every page of data exported. > > SW00411244 > > CCM Calendar having issues with filtering > > SW00431083 > > MidTier CPU spiking with minimal set of users (thread contention) > > SW00430923 > > Certain user names can stop browser-side processing, tripping up > parsing of keywords when searching. > > SW00427734 > > "Long" Hyphen/Dash Characters display incorrectly when pasting into > Work Notes field on Incident form > > SW00418664 > > Close Window active link action issue with IE 8 > > > > SW00428432 > > SW00428432 > > Tool tip sometimes causes "null" to appear in the center of the > browser window > > SW00429861 > > Runtime Exceptions during GetHTMLScriptForViewField Backchannel calls > cause malformed responses to the browser resulting in Caught Exception > errors > > SW00429804 > > Access URL must be same as base_url for Web Report to work > > SW00429605 > > ARERR 361 when running AR System Report from Report Console/Report > Selection/Reports form against a 7.1 AR Server that allows unqualified > queries > > SW00428976 > > background.swf continues to load even after Flash is disabled in > config.properties using arsystem.flash.enable_ui_rendering=false > > SW00426226 > > Skin Definitions are causing cache html/js form invalidation, > affecting performance > > SW00427386 > > Type ahead template selection not showing all templates (auto > complete, no scroll). > > SW00428348 > > Double clicking an incident/change/etc from the results list opens up > a new window with the results. > > SW00426324 > > Vertical & Horizontal scroll bars on the Landing Console & Overview > Console when using IE9 > > SW00420319 > > Problem with time stamp on Reporting console and Excel Export, shows > server time not customer time > > SW00427080 > > The mid-tier is doing a GLE call to return all records for an AR > System report instead of multiple GME calls. > > SW00424449 > > Application Fly out remains in Loading state if we log on with > unrestricted user having knowledge submitter permission > > SW00426765 > > Web Report causes table scan, DB CPU to spike, compromising > performance and causing production outage > > SW00422854 > > Readonly/Locked fields can be edited via expand box if opened before > the field is made readonly > > SW00422847 > > Table Refresh Interval > > SW00423582 > > Unable to deploy Mid-Tier war file on JBoss 6.1. > > SW00421355 > > Input Length s not a constraint for characters typed with <AltGr> key. > > SW00418051 > > RTF fields showing white background in Mid-tier, grey background in > Dev Studio. > > SW00413020 > > Password redirect had an absolute URL in the body of the http response > > SW00417797 > > Un-Display Active Link does not execute the AL as required in Mid-Tier. > > SW00430624 > > Not possible to double click entries in menus when presented as list boxes. > > > > Regards, > > Andrew C. Goodall > Software Engineer > Development Services > ago...@jcpenney.com<mailto:ago...@jcpenney.com> > jcpenney > 6501 Legacy Drive > Plano, TX 75024 > jcp.com > > From: Action Request System discussion list(ARSList) > [mailto:arslist@arslist.org]<mailto:[mailto:arslist@arslist.org]> On > Behalf Of Ortega, Jesus A > Sent: Thursday, August 02, 2012 5:06 PM > To: arslist@arslist.org<mailto:arslist@arslist.org> > Subject: Re: Caught Exception Object Expected - 7.6.04 Mid-tier > > ** > I tried to flush the cache several times. I even tried to delete the > cache files manually in the mid-tier cache directory and on the Tomcat > Catalina working directory. It did not help. Fiddler does not capture > anything either. I was told by Claire Sanford that there is a new > mid-tier patch that just came out for 7.6.04 SP3. I just downloaded it > and plan to try it in my dev environment. The weird thing is that the > development environment shows no signs of problems. It is just the > production one. Then again, Dev is just a straight one mid-tier and one app > server configuration. > > > > Jesus Ortega > Senior II, Implementation Engineer > LyondellBasell Industries > Office: 713 309-4914 > Cell: 281 546-0735 > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG]<mailto:[mailto:arslist@ARSLIST.ORG]> On > Behalf Of ravi rai > Sent: Thursday, August 02, 2012 4:26 PM > To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> > Subject: Re: Caught Exception Object Expected - 7.6.04 Mid-tier > > ** > Do cache flush on all mid tier nodes. > > On IE hit F12 new popup will open go to Cache and select Clear browser > Cache for this domain Close all browser and retry > > > Regards > Ravi Rai > > > ________________________________ > Date: Thu, 2 Aug 2012 16:20:39 -0400 > From: jdso...@shyle.net<mailto:jdso...@shyle.net> > Subject: Re: Caught Exception Object Expected - 7.6.04 Mid-tier > To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> > > ** > > If it does not work on IE as well on a supported version, then was it > ever working? If so any updates to the Java libraries? > > Joe > > From: Ortega, Jesus A<mailto:jesus.ort...@lyondellbasell.com> > Sent: Thursday, August 02, 2012 4:12 PM > Newsgroups: public.remedy.arsystem.general > To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> > Subject: Re: Caught Exception Object Expected - 7.6.04 Mid-tier > > ** > Yes, we are using IE 8 as our main browser. I just ran the diagnostic > in Firefox to get more information on the error. > As usual, BMC support is of no help. I had our support org escalate it > as a high incident and all I hear is crickets from BMC land. > > Jesus Ortega > Senior II, Implementation Engineer > LyondellBasell Industries > Office: 713 309-4914 > Cell: 281 546-0735 > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG]<mailto:[mailto:arslist@ARSLIST.ORG]> On > Behalf Of Joe Martin D'Souza > Sent: Thursday, August 02, 2012 2:47 PM > To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> > Subject: Re: Caught Exception Object Expected - 7.6.04 Mid-tier > > ** > > My first immediate question to you would be did you try this on an > officially supported browser IE on an officially supported version? > > Firefox is not one of the officially supported browser, so though most > things work on FireFox or Safari or Chrome, if something does not > work, I would try it on a supported version of IE before deeming it to be a > problem. > If it's a problem there too, then yes further investigate. If not then > it may just be one of those exceptions that are not supported on non > IE browsers.. > > Personally I like Chrome and then FireFox too, but when I encounter a > problem, I attempt reproducing it on IE.. If it cannot be reproduced > on IE, then technically you do not have much of a case, you could try > bringing it up with BMC Support, but there is no guarantee they would > consider it as a priority issue.. > > Joe > > From: Ortega, Jesus A<mailto:jesus.ort...@lyondellbasell.com> > Sent: Thursday, August 02, 2012 3:38 PM > Newsgroups: public.remedy.arsystem.general > To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> > Subject: Caught Exception Object Expected - 7.6.04 Mid-tier > > ** > Greetings ARSListers, > > I really don't like bothering everyone on the list with questions of > this type, but I need some help. First of all I have a 7.6.04 ARsystem > \ITSM SP2 system and have Mid-tier 7.6.0 SP3. . I am running a load > balanced, server grouped environment on Windows 2008 R2, and Tomcat > 6, 64-bit, 2 midtiers, 2 app servers. > > In the past few days I have been getting a steady stream of complaints > from my clients regarding an error when they are searching changes. > They will go to Applications menu\Change Management\Search Change and > when the change form opens and they search, they get "Caught Exception : > Object Expected" . > This only happens to a few people, not everyone, but it is consistent. > I have tried to flush the mid-tier cache, manually delete Tomcat and > Mid-tier cache, and I got rid of the Viewstat.dat file. One customer > that has the issue can go to any machine and the issue follows her. I > can hard code her password and log into my desktop and it will happen to me. > > We turned on logging in Firefox and captured the following error. It > seems to point at ClientCore.js. I have a suspicion that this is cache > related, perhaps eCache related. Your help would be appreciated. > > Caught exception > http://myserver/arsys/resources/javascript/7.6.04%20SP3%20201201302357 > /moz/ClientCore.js:11 > - TypeError: > > q is not a function... AT: > > MarshallArgs@http://myserver/arsys/resources/javascript/7.6.04%20SP3%2 > 0201201302357/moz/ClientCore.js:11<mailto:MarshallArgs@http://myserver > /arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore > .js:11> > @http://myserver/arsys/resources/javascript/7.6.04%20SP3%2020120130235 > 7/moz/ClientCore.js:11 > @http://myserver/arsys/resources/javascript/7.6.04%20SP3%2020120130235 > 7/moz/ClientCore.js:11 > @http://myserver/arsys/resources/javascript/7.6.04%20SP3%2020120130235 > 7/moz/ClientCore.js:11 > @http://myserver/arsys/resources/javascript/7.6.04%20SP3%2020120130235 > 7/moz/ClientCore.js:11 > FormAction_GenericApply@http://edcwap38/arsys/resources/javascript/7.6 > .04%20SP3%20201201302357/moz/ClientCore.js:11<mailto:FormAction_Generi > cApply@http://edcwap38/arsys/resources/javascript/7.6.04%20SP3%2020120 > 1302357/moz/ClientCore.js:11> > ARACTCommit@http://edcwap38/arsys/resources/javascript/7.6.04%20SP3%20 > 201201302357/moz/ClientCore.js:11<mailto:ARACTCommit@http://edcwap38/a > rsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore.j > s:11> > @http://myserver/arsys/forms/ideliverapp/CHG:Infrastructure%20Change/B > est%20Practice%20View/form.js/37a779c4.js?format=html:993 > @http://myserver/arsys/resources/javascript/7.6.04%20SP3%2020120130235 > 7/moz/ClientCore.js:11 > ARRunGoto@http://edcwap38/arsys/resources/javascript/7.6.04%20SP3%2020 > 1201302357/moz/ClientCore.js:11<mailto:ARRunGoto@http://edcwap38/arsys > /resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore.js:11 > > > @http://myserver/arsys/resources/javascript/7.6.04%20SP3%2020120130235 > 7/moz/ClientCore.js:11 > ExecuteWorkflow@http://edcwap38/arsys/resources/javascript/7.6.04%20SP > 3%20201201302357/moz/ClientCore.js:11<mailto:ExecuteWorkflow@http://ed > cwap38/arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/Clie > ntCore.js:11> > @http://myserver/arsys/resources/javascript/7.6.04%20SP3%2020120130235 > 7/moz/ClientCore.js:11 > @http://myserver/arsys/resources/javascript/7.6.04%20SP3%2020120130235 > 7/moz/ClientCore.js:11 > WorkflowContext@http://edcwap38/arsys/resources/javascript/7.6.04%20SP > 3%20201201302357/moz/ClientCore.js:11<mailto:WorkflowContext@http://ed > cwap38/arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/Clie > ntCore.js:11> > @http://myserver/arsys/resources/javascript/7.6.04%20SP3%2020120130235 > 7/moz/ClientCore.js:11 > @http://myserver/arsys/resources/javascript/7.6.04%20SP3%2020120130235 > 7/moz/ClientCore.js:11 > > > > Jesus Ortega > Senior II, Implementation Engineer > LyondellBasell Industries > Office: 713 309-4914 > Cell: 281 546-0735 > > > Information contained in this email is subject to the disclaimer found > by clicking on the following link: > http://www.lyondellbasell.com/Footer/Disclaimer/ _attend WWRUG12 > www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ > _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where > the Answers Are"_ > > Information contained in this email is subject to the disclaimer found > by clicking on the following link: > http://www.lyondellbasell.com/Footer/Disclaimer/ _attend WWRUG12 > www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ > _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where > the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> > ARSlist: "Where the Answers Are"_ > > Information contained in this email is subject to the disclaimer found > by clicking on the following link: > http://www.lyondellbasell.com/Footer/Disclaimer/ > _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where > the Answers Are"_ > > The information transmitted is intended only for the person or entity > to which it is addressed and may contain confidential and/or > privileged material. 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