I would suggest maybe looking at the persistence setting on the load balancer. Your network engineers should be able to configure it so that once a client connects it will continue to keep connecting to the same server in the pool. I haven't read up on BMC's suggested configuration for load balancing the mid-tier but in a previous life for other applications we would use cookie persistence (where the load balancer dropped its own cookie on the client machine to track to which pool member it was connected).
-Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers Sent: Thursday, August 02, 2012 7:32 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception Object Expected - 7.6.04 Mid-tier Make sure you do not have reverse proxies that cache the Remedy URL's. We were advised by BMC a while ago that the mid-tier is the only component that should handle the cache. After our proxy guys disabled the cache from NOT happening on the reverse proxies all worked fine. Cheers Francois -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia Sent: Friday, August 03, 2012 1:42 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception Object Expected - 7.6.04 Mid-tier The reason clearing the cache and closing ie seems to work is because you are reestablishing a connection. What happens is a user swaps mid tier sessions while they are in remedy. The session headers are not swapped over popping up the error. Clear cache close ie and log back in will of coarse work every time but it doesn't fix the problem. The swapping is random and on not consistent with any user. This would tell you more than likely a hot fix will not fix the issue. It is hard to trouble shoot because it is random and the simple thing to do would be load a hot fix. There are caught exceptions were this is the case but not this one. On 8/2/12, patchsk <vamsi...@gmail.com> wrote: > We have seen this happening randomly to several users. > The solution was to delete the IE cache on the client PC. > Just clicking clear cache sometimes did not help. > Consistent way to remove IE cache is > IE --> Tools --> Internet Options --> General tab --> Browsing History > --> Settings --> View files --> and select all and delete. > The above steps basically takes you to the below folder: > C:\Users\username\AppData\Local\Microsoft\Windows\Temporary Internet > Files > > Close the browser and relogin to remedy. > > On Thursday, August 2, 2012 3:05:44 PM UTC-7, Ortega, Jesus A wrote: >> >> ** >> >> I tried to flush the cache several times. I even tried to delete the >> cache >> >> files manually in the mid-tier cache directory and on the Tomcat >> Catalina >> >> working directory. It did not help. Fiddler does not capture anything >> either. I was told by Claire Sanford that there is a new mid-tier >> patch that just came out for 7.6.04 SP3. I just downloaded it and >> plan to try it >> >> in my dev environment. The weird thing is that the development >> environment >> >> shows no signs of problems. It is just the production one. Then >> again, Dev >> >> is just a straight one mid-tier and one app server configuration. >> >> >> >> >> >> >> >> Jesus Ortega >> >> Senior II, Implementation Engineer >> >> LyondellBasell Industries >> >> Office: 713 309-4914 >> >> Cell: 281 546-0735 >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *ravi rai >> *Sent:* Thursday, August 02, 2012 4:26 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Caught Exception Object Expected - 7.6.04 Mid-tier >> >> >> >> ** >> >> Do cache flush on all mid tier nodes. >> >> On IE hit F12 new popup will open go to Cache and select Clear >> browser Cache for this domain Close all browser and retry >> >> >> Regards >> Ravi Rai >> >> >> ------------------------------ >> >> Date: Thu, 2 Aug 2012 16:20:39 -0400 >> From: jdso...@shyle.net >> Subject: Re: Caught Exception Object Expected - 7.6.04 Mid-tier >> To: arslist@ARSLIST.ORG >> >> ** >> >> >> >> If it does not work on IE as well on a supported version, then was it >> ever >> >> working? If so any updates to the Java libraries? >> >> >> >> Joe >> >> >> >> *From:* Ortega, Jesus A <jesus.ort...@lyondellbasell.com> >> >> *Sent:* Thursday, August 02, 2012 4:12 PM >> >> *Newsgroups:* public.remedy.arsystem.general >> >> *To:* arslist@ARSLIST.ORG >> >> *Subject:* Re: Caught Exception Object Expected - 7.6.04 Mid-tier >> >> >> >> ** >> >> Yes, we are using IE 8 as our main browser. I just ran the diagnostic >> in Firefox to get more information on the error. >> >> As usual, BMC support is of no help. I had our support org escalate >> it as >> >> a high incident and all I hear is crickets from BMC land. >> >> >> >> Jesus Ortega >> >> Senior II, Implementation Engineer >> >> LyondellBasell Industries >> >> Office: 713 309-4914 >> >> Cell: 281 546-0735 >> >> >> >> *From:* Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Joe Martin D'Souza >> *Sent:* Thursday, August 02, 2012 2:47 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Caught Exception Object Expected - 7.6.04 Mid-tier >> >> >> >> ** >> >> >> >> My first immediate question to you would be did you try this on an >> officially supported browser IE on an officially supported version? >> >> >> >> Firefox is not one of the officially supported browser, so though >> most things work on FireFox or Safari or Chrome, if something does >> not work, I >> >> would try it on a supported version of IE before deeming it to be a >> problem. If it's a problem there too, then yes further investigate. >> If not >> >> then it may just be one of those exceptions that are not supported on >> non >> >> IE browsers.. >> >> >> >> Personally I like Chrome and then FireFox too, but when I encounter a >> problem, I attempt reproducing it on IE.. If it cannot be reproduced >> on IE, then technically you do not have much of a case, you could try >> bringing it >> >> up with BMC Support, but there is no guarantee they would consider it >> as a >> >> priority issue.. >> >> >> >> Joe >> >> >> >> *From:* Ortega, Jesus A <jesus.ort...@lyondellbasell.com> >> >> *Sent:* Thursday, August 02, 2012 3:38 PM >> >> *Newsgroups:* public.remedy.arsystem.general >> >> *To:* arslist@ARSLIST.ORG >> >> *Subject:* Caught Exception Object Expected - 7.6.04 Mid-tier >> >> >> >> ** >> >> Greetings ARSListers, >> >> >> >> I really don't like bothering everyone on the list with questions of >> this >> >> type, but I need some help. First of all I have a 7.6.04 ARsystem >> \ITSM >> SP2 >> system and have Mid-tier 7.6.0 SP3. . I am running a load balanced, >> server >> >> grouped environment on Windows 2008 R2, and Tomcat 6, 64-bit, 2 >> midtiers, >> >> 2 app servers. >> >> >> >> In the past few days I have been getting a steady stream of >> complaints from my clients regarding an error when they are searching >> changes. They will go to Applications menu\Change Management\Search >> Change and when the >> >> change form opens and they search, they get "Caught Exception : >> Object Expected" . This only happens to a few people, not everyone, >> but it is consistent. I have tried to flush the mid-tier cache, >> manually delete Tomcat and Mid-tier cache, and I got rid of the >> Viewstat.dat file. One customer that has the issue can go to any >> machine and the issue follows her. I can hard code her password and >> log into my desktop and it will happen to me. >> >> >> >> We turned on logging in Firefox and captured the following error. It >> seems >> >> to point at ClientCore.js. I have a suspicion that this is cache >> related, >> >> perhaps eCache related. Your help would be appreciated. >> >> >> >> Caught exception >> http://myserver/arsys/resources/javascript/7.6.04%20SP3%2020120130235 >> 7/moz/ClientCore.js:11- >> TypeError: >> >> >> >> q is not a function... AT: >> >> >> >> >> MarshallArgs@http://myserver/arsys/resources/javascript/7.6.04%20SP3% >> 20201201302357/moz/ClientCore.js:11 >> >> @ >> http://myserver/arsys/resources/javascript/7.6.04%20SP3%2020120130235 >> 7/moz/ClientCore.js:11 >> >> @ >> http://myserver/arsys/resources/javascript/7.6.04%20SP3%2020120130235 >> 7/moz/ClientCore.js:11 >> >> @ >> http://myserver/arsys/resources/javascript/7.6.04%20SP3%2020120130235 >> 7/moz/ClientCore.js:11 >> >> @ >> http://myserver/arsys/resources/javascript/7.6.04%20SP3%2020120130235 >> 7/moz/ClientCore.js:11 >> >> >> FormAction_GenericApply@http://edcwap38/arsys/resources/javascript/7. >> 6.04%20SP3%20201201302357/moz/ClientCore.js:11 >> >> >> ARACTCommit@http://edcwap38/arsys/resources/javascript/7.6.04%20SP3%2 >> 0201201302357/moz/ClientCore.js:11 >> >> @ >> http://myserver/arsys/forms/ideliverapp/CHG:Infrastructure%20Change/B >> est%20Practice%20View/form.js/37a779c4.js?format=html:993 >> >> @ >> http://myserver/arsys/resources/javascript/7.6.04%20SP3%2020120130235 >> 7/moz/ClientCore.js:11 >> >> >> ARRunGoto@http://edcwap38/arsys/resources/javascript/7.6.04%20SP3%202 >> 01201302357/moz/ClientCore.js:11 >> >> @ >> http://myserver/arsys/resources/javascript/7.6.04%20SP3%2020120130235 >> 7/moz/ClientCore.js:11 >> >> >> ExecuteWorkflow@http://edcwap38/arsys/resources/javascript/7.6.04%20S >> P3%20201201302357/moz/ClientCore.js:11 >> >> @ >> http://myserver/arsys/resources/javascript/7.6.04%20SP3%2020120130235 >> 7/moz/ClientCore.js:11 >> >> @ >> http://myserver/arsys/resources/javascript/7.6.04%20SP3%2020120130235 >> 7/moz/ClientCore.js:11 >> >> >> WorkflowContext@http://edcwap38/arsys/resources/javascript/7.6.04%20S >> P3%20201201302357/moz/ClientCore.js:11 >> >> @ >> http://myserver/arsys/resources/javascript/7.6.04%20SP3%2020120130235 >> 7/moz/ClientCore.js:11 >> >> @ >> http://myserver/arsys/resources/javascript/7.6.04%20SP3%2020120130235 >> 7/moz/ClientCore.js:11 >> >> >> >> >> >> >> >> Jesus Ortega >> >> Senior II, Implementation Engineer >> >> LyondellBasell Industries >> >> Office: 713 309-4914 >> >> Cell: 281 546-0735 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
