Mac and Claire,
The funny (or sad part), is when we had another issue with our mid-tiers the support engineer said we were on the latest patch. However, those lines were missing. Well on to the next issue. Thanks to all and take care of your kidneys (maybe give one up to a friend in need), Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mac Rhoades Sent: Thursday, August 16, 2012 3:32 PM To: arslist@ARSLIST.ORG Subject: Re: Report limit in ITSM 7.6.4 (fixed thanks to Mac) ** Claire, I was actually on the June 21st Hotfix when I added those lines to my config.properties file. Still haven't added either the July 7th or the August 10th patch. Since they are supposed to be cumulative, then the August 10th patch should work also for this (but I am only guessing at that). Change the below numbers to what your system can work with. My current patch level on Mid Tier: Version 7.6.04 SP3 201206211707 Hotfix #Maximum entries to be fetched for AR System/Native report to be displayed on screen arsystem.nativereport.onscreen_max_entries=5000 arsystem.webreport.onscreen_max_entries=5000 #Maximum entries to be exported to CSV file arsystem.FileExport_max_entries=2000 Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service Management MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA Phone: 678-252-4364 / VPN: 252-4364 <mailto:cmrho...@rockwellcollins.com> cmrho...@rockwellcollins.com <http://www.rockwellcollins.com/> www.rockwellcollins.com From: "Sanford, Claire" <claire.sanf...@memorialhermann.org> To: arslist@ARSLIST.ORG Date: 08/16/2012 03:17 PM Subject: Re: Report limit in ITSM 7.6.4 (fixed thanks to Mac) Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> _____ ** Howard, Reading the thread I am minorly confused. Can you provide together all three of the items to add to the config.properties. I will say that the August 10th Mid-Tier patch is much better than the July 7th. I just checked and the July 7th patch is no longer available. Claire From: Action Request System discussion list(ARSList) [ <mailto:arslist@ARSLIST.ORG> mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Thursday, August 16, 2012 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: Report limit in ITSM 7.6.4 (fixed thanks to Mac) ** All, Mac got it right. The issue is fixed when you change all three items. Now how do we make sure BMC send all of that to anyone having the same issue I did? Take care and thank you Mac, Howard _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
