Fingers stop reaching for the keyboard. Stop. Stop reaching. Can't do it. Must reply.
;>) On Aug 23, 2012, at 12:34 PM, "John Sundberg" <john.sundb...@kineticdata.com<mailto:john.sundb...@kineticdata.com>> wrote: ** Probably people's ability to ignore. Test failed. -John On Aug 23, 2012, at 10:52 AM, "Shellman, David" <dave.shell...@te.com<mailto:dave.shell...@te.com>> wrote: ** Natalie, What are you testing? Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<http://ARSLIST.ORG>] On Behalf Of Stroud, Natalie K Sent: Thursday, August 23, 2012 11:28 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Test Message, Please Ignore ** Test message, please ignore. Natalie Stroud SAIC @ Sandia National Laboratories ARS/ITSM Tester Albuquerque, NM USA nkst...@sandia.gov<mailto:nkst...@sandia.gov> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<http://ARSLIST.ORG>] On Behalf Of Jose Manuel Huerta Guillén Sent: Tuesday, August 21, 2012 1:51 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: [EXTERNAL] Re: Finding: Incident Business-Time Duration, minus Pending Status time ** We do check the performance impact at our preproduction servers, because I was also concerned by it. The impact was less than 1%. Test performed changing requests massively through web services by using SOAP UI. Jose Manuel Huerta http://theremedyforit.com/ On Tue, Aug 21, 2012 at 9:47 PM, Ray Palla <ray.pa...@insona.com<mailto:ray.pa...@insona.com>> wrote: This suggestion is possibly realistic, however the amount of coding to parse out the Pending time is a vast effort. Any other ideas other than creating a custom form specifically for tracking business time and pending time for every Incident modification? R Quoting patchsk <vamsi...@gmail.com<mailto:vamsi...@gmail.com>>: Did you check the incident audit log? You can calculate the amount of time the ticket is in pending status from there. On Tuesday, August 21, 2012 11:04:57 AM UTC-7, Ray Palla wrote: Ladies and Gentlemen; I'm looking for a field or place to grab the Incident Business Time Duration for an ITMS 7.6.04 Incient Module ticket, excluding the time(s) that the ticket is in "Pending" 'Status'. I've found in the Incident Assignment Log form, the field 'Business Hours Duration (Sec)'. If I do a sum on all assignments related to the Incident Number, I can get the total seconds that the ticket was open. I need to be able to subtract the amount of time that the ticket was in "Pending", like the SLM module would use to determine if an SLA was met or missed. I've spent considerable cycles looking for a place to grab the data from a field in SLM, but can't seem to find it. Anyone, have a suggestion for a place to look, or a formula to use to get the desired result into a report??? Thanks; R _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org/> attend wwrug12 www.wwrug12.com<http://www.wwrug12.com/> ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org/> attend wwrug12 www.wwrug12.com<http://www.wwrug12.com/> ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org/> attend wwrug12 www.wwrug12.com<http://www.wwrug12.com/> ARSList: "Where the Answers Are" _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ -- John Sundberg Kinetic Data, Inc. "Your Business, Your Process" Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com<mailto:john.sundb...@kineticdata.com> 651.556.0930 I www.kineticdata.com<http://www.kineticdata.com/> _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
