Dave: I didn't take it as prying, I took it more that you are just a curious person. Since this is a trait I also have, I understand the drive of the curious person to ask questions, and tend to be tolerant of people asking them of me. Lord knows people put up with a lot of them from me!
I rely on a response from others on the list more as secondary evidence of the status of my posts. I actually remember that I signed up to receive a confirmation message when I post (shocking, I know) and find the appearance of said confirmation message (or lack thereof) to be an accurate indicator of whether my posts are going through or not. So I guess that puts me somewhere in the < 25% of people who have a sense of how the list settings govern post behavior and don't just rely on others to tell me whether my posts went through. But since I don't post that often, you wouldn't know that unless I mentioned it, as I am doing now. As of today, my posting issues seem to be cleared up - Yay! Natalie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Thursday, August 23, 2012 11:19 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: Test Message, Please Ignore ** Natalie, I wasn't meaning to pry. Over 75% of this type of message are from folks that aren't seeing their posts because of settings in the list software. Because they don't see the post they don't know it was actually successful until some one replies. Thanks for letting me know that it was for testing an issue internal to SAIC and a new process that's being used. Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]<mailto:[mailto:arslist@ARSLIST.ORG]> On Behalf Of John Sundberg Sent: Thursday, August 23, 2012 12:31 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Test Message, Please Ignore ** Probably people's ability to ignore. Test failed. -John On Aug 23, 2012, at 10:52 AM, "Shellman, David" <dave.shell...@te.com<mailto:dave.shell...@te.com>> wrote: ** Natalie, What are you testing? Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<http://ARSLIST.ORG>] On Behalf Of Stroud, Natalie K Sent: Thursday, August 23, 2012 11:28 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Test Message, Please Ignore ** Test message, please ignore. Natalie Stroud SAIC @ Sandia National Laboratories ARS/ITSM Tester Albuquerque, NM USA nkst...@sandia.gov<mailto:nkst...@sandia.gov> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<http://ARSLIST.ORG>] On Behalf Of Jose Manuel Huerta Guillén Sent: Tuesday, August 21, 2012 1:51 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: [EXTERNAL] Re: Finding: Incident Business-Time Duration, minus Pending Status time ** We do check the performance impact at our preproduction servers, because I was also concerned by it. The impact was less than 1%. Test performed changing requests massively through web services by using SOAP UI. Jose Manuel Huerta http://theremedyforit.com/ On Tue, Aug 21, 2012 at 9:47 PM, Ray Palla <ray.pa...@insona.com<mailto:ray.pa...@insona.com>> wrote: This suggestion is possibly realistic, however the amount of coding to parse out the Pending time is a vast effort. Any other ideas other than creating a custom form specifically for tracking business time and pending time for every Incident modification? R Quoting patchsk <vamsi...@gmail.com<mailto:vamsi...@gmail.com>>: Did you check the incident audit log? You can calculate the amount of time the ticket is in pending status from there. On Tuesday, August 21, 2012 11:04:57 AM UTC-7, Ray Palla wrote: Ladies and Gentlemen; I'm looking for a field or place to grab the Incident Business Time Duration for an ITMS 7.6.04 Incient Module ticket, excluding the time(s) that the ticket is in "Pending" 'Status'. I've found in the Incident Assignment Log form, the field 'Business Hours Duration (Sec)'. If I do a sum on all assignments related to the Incident Number, I can get the total seconds that the ticket was open. I need to be able to subtract the amount of time that the ticket was in "Pending", like the SLM module would use to determine if an SLA was met or missed. I've spent considerable cycles looking for a place to grab the data from a field in SLM, but can't seem to find it. Anyone, have a suggestion for a place to look, or a formula to use to get the desired result into a report??? Thanks; R _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org/> attend wwrug12 www.wwrug12.com<http://www.wwrug12.com/> ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org/> attend wwrug12 www.wwrug12.com<http://www.wwrug12.com/> ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org/> attend wwrug12 www.wwrug12.com<http://www.wwrug12.com/> ARSList: "Where the Answers Are" _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ -- John Sundberg Kinetic Data, Inc. "Your Business, Your Process" Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com<mailto:john.sundb...@kineticdata.com> 651.556.0930 I www.kineticdata.com<http://www.kineticdata.com/> _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
