Don't get me wrong Jose...I agree with you :) The 'rules' regarding what requires a change request vs what doesn't are completely arbitrary. Changing Remedy code can be just as impacting as changing Remedy data depending on the data...nothing is quite black and white, but the rules don't like to take 'grey' into account.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Friday, September 07, 2012 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL in Filter Run-If That argument is completely false under my point of view. It doesn't matter if you are changing the data field where the external is to be executed or say that a change in workflow is just changing db data. Using the same rationale, a java code change is just about changing a text file. The same applies to the configuration files of a server. The change is more related with risk than with the container of the code. Jose Huerta theremedyforit.com El 07/09/2012, a las 17:23, "Longwing, LJ CTR MDA/IC" <lj.longwing....@mda.mil> escribió: > I have also used the argument that Remedy code is actually nothing > more than DB data....so a Remedy code change isn't actually code, so > can be done in the middle of a business day if needed, thus not > actually violating SOX....it depends on the mood of your manager as to > if that argument will work or not :) > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) > Sent: Friday, September 07, 2012 9:16 AM > To: arslist@ARSLIST.ORG > Subject: Re: EXTERNAL in Filter Run-If > > I could see that ;>) > > Paul Campbell | Development Team Lead | TS&D SSBL, A2R WFE, and ESP > Remedy Team | Avaya Client Services | > | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA > | 30009 > | | 678-421-5342 > > Everyone needs deadlines. Even the beavers. They loaf around all > summer, but when they are faced with the winter deadline, they work > like fury. If we didn’t have deadlines, we’d stagnate. Walt Disney > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC > Sent: Friday, September 07, 2012 11:10 AM > To: arslist@ARSLIST.ORG > Subject: Re: EXTERNAL in Filter Run-If > > Paul, > I once built a system that was so data driven that we virtually never needed > to modify code on, and it became to the point where they started designating > which of our data changes required change tickets because some of them were > so powerful that they could 'take the system down'..... > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) > Sent: Friday, September 07, 2012 8:56 AM > To: arslist@ARSLIST.ORG > Subject: Re: EXTERNAL in Filter Run-If > > We use External for Table field and Set Field criteria for lookup of data > where the Business processes tend to change a good bit, but I can see several > places where I could see using it in a Run-If as well. A well tested data > change is easier to implement than a code change at my company since we don't > have to adhere to an IT change windows to make a data change. > > Paul Campbell | Development Team Lead | TS&D SSBL, A2R WFE, and ESP > Remedy Team | Avaya Client Services | > | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA > | 30009 > | | 678-421-5342 > > Everyone needs deadlines. Even the beavers. They loaf around all > summer, but when they are faced with the winter deadline, they work > like fury. If we didn’t have deadlines, we’d stagnate. Walt Disney > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky > Sent: Friday, September 07, 2012 8:20 AM > To: arslist@ARSLIST.ORG > Subject: Re: EXTERNAL in Filter Run-If > > Hi, > > That is definitely a good use for it. > > Best Regards - Misi, RRR AB, http://rrr.se > >> I agree that you must avoid EXTERNAL. >> >> I only use it at filters when adding some configurable business rule >> and I want to give complete freedom to the user to define when to >> execute the rule. For instance we have a priority control at HPD:Help >> Desk. Check if the incidence agrees with some conditions and limits >> impact and urgency accordingly. At this case I added the EXTERNAL. >> >> >> >> >> Jose Manuel Huerta >> http://theremedyforit.com/ >> >> >> >> >> On Fri, Sep 7, 2012 at 7:02 AM, Misi Mladoniczky <m...@rrr.se> wrote: >> >>> EXTERNAL() is r >> >> _____________________________________________________________________ >> _ _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >> > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
