Would be nice though if it worked though as technically you could have TR
values in a table field while using it in a filter loop if you have created
any of the columns as editable..
I wonder if it would be considered as a good candidate for an ER..
Joe
-----Original Message-----
From: Longwing, LJ CTR MDA/IC
Sent: Friday, September 07, 2012 3:33 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL in Filter Run-If
More than likely a Qual error, as you suggested. Same thing that happens
when you put an invalid qual in your external field :)
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Friday, September 07, 2012 1:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL in Filter Run-If
I doubt it too for the same reason as you cannot even use it in Push Fields
If.. Might be fun to see what happens though if you tried.. Bad
qualification error maybe?
Joe
-----Original Message-----
From: Longwing, LJ CTR MDA/IC
Sent: Friday, September 07, 2012 3:23 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL in Filter Run-If
I doubt it....the documentation says that it is a Filter Run-If thing....
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Friday, September 07, 2012 12:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL in Filter Run-If
**
I just had an interesting thought when reading this thread..
I 'wonder', if TR.Field would work on a table field qualification when used
in an EXTERNAL(), IF that qualification were used on Fiter table loops...
I do not have access to any system at the moment to try out that thought..
Anyone interested in giving it a try?
Joe
From: Jose Manuel Huerta Guillén <mailto:arsl...@theremedyforit.com>
Sent: Friday, September 07, 2012 2:41 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL in Filter Run-If
** I agree. What I really wanted to point, is that to consider what requires
a change request is more about the involved risk that what is to be changed
(data, code, database, ...). But , as you pointed, there always will be a
grey zone.
Jose Manuel Huerta
http://theremedyforit.com/
On Fri, Sep 7, 2012 at 6:59 PM, Longwing, LJ CTR MDA/IC
<lj.longwing....@mda.mil> wrote:
Don't get me wrong Jose...I agree with you :) The 'rules' regarding what
requires a change request vs what doesn't are completely arbitrary.
Changing Remedy code can be just as impacting as changing Remedy data
depending on the data...nothing is quite black and white, but the rules
don't like to take 'grey' into account.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: Friday, September 07, 2012 10:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL in Filter Run-If
That argument is completely false under my point of view. It doesn't matter
if you are changing the data field where the external is to be executed or
say that a change in workflow is just changing db data.
Using the same rationale, a java code change is just about changing a text
file. The same applies to the configuration files of a server.
The change is more related with risk than with the container of the code.
Jose Huerta
theremedyforit.com
El 07/09/2012, a las 17:23, "Longwing, LJ CTR MDA/IC"
<lj.longwing....@mda.mil> escribió:
I have also used the argument that Remedy code is actually nothing
more than DB data....so a Remedy code change isn't actually code, so
can be done in the middle of a business day if needed, thus not
actually violating SOX....it depends on the mood of your manager as to
if that argument will work or not :)
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul)
Sent: Friday, September 07, 2012 9:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL in Filter Run-If
I could see that ;>)
Paul Campbell | Development Team Lead | TS&D SSBL, A2R WFE, and ESP
Remedy Team | Avaya Client Services |
| 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA
| 30009
| | 678-421-5342
Everyone needs deadlines. Even the beavers. They loaf around all
summer, but when they are faced with the winter deadline, they work
like fury. If we didn't have deadlines, we'd stagnate. Walt Disney
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Friday, September 07, 2012 11:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL in Filter Run-If
Paul,
I once built a system that was so data driven that we virtually never
needed to modify code on, and it became to the point where they started
designating which of our data changes required change tickets because some
of them were so powerful that they could 'take the system down'.....
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul)
Sent: Friday, September 07, 2012 8:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL in Filter Run-If
We use External for Table field and Set Field criteria for lookup of data
where the Business processes tend to change a good bit, but I can see
several places where I could see using it in a Run-If as well. A well
tested data change is easier to implement than a code change at my company
since we don't have to adhere to an IT change windows to make a data
change.
Paul Campbell | Development Team Lead | TS&D SSBL, A2R WFE, and ESP
Remedy Team | Avaya Client Services |
| 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA
| 30009
| | 678-421-5342
Everyone needs deadlines. Even the beavers. They loaf around all
summer, but when they are faced with the winter deadline, they work
like fury. If we didn't have deadlines, we'd stagnate. Walt Disney
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Friday, September 07, 2012 8:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL in Filter Run-If
Hi,
That is definitely a good use for it.
Best Regards - Misi, RRR AB, http://rrr.se
I agree that you must avoid EXTERNAL.
I only use it at filters when adding some configurable business rule
and I want to give complete freedom to the user to define when to
execute the rule. For instance we have a priority control at HPD:Help
Desk. Check if the incidence agrees with some conditions and limits
impact and urgency accordingly. At this case I added the EXTERNAL.
Jose Manuel Huerta
http://theremedyforit.com/
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