I don't have a good answer either, but we do something like this, although completely custom. Basically, we have a form in SRM for software requests, that create Work Orders. Based off of values in the fields of the Work Order template, I have the things I need to 1) create the Product CI record for the application, then build the relationship to 2) the PC it will be installed on, and 3) the user entitled to it (Used By.) I didn't actually build that part of the code, so while I'm familiar with it, I don't recall all the details since it's been a while since I have reviewed it. Still, since CIs are always going to be created manually to some degree, I think your request makes sense.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Thursday, September 27, 2012 8:50 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB CI and relationship templates ** I'll take that as a "no". . . :^) Are people in general not using the CMDB? It seems like there is not a lot of information or experience available here or from support. Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com<mailto:kelly.lo...@proquest.com> www.proquest.com ProQuest...Start here. 2012 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Logan, Kelly Sent: Wednesday, September 26, 2012 11:29 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: CMDB CI and relationship templates Hello all, I have a question about Atrium CMDB and Asset Management 7.6.4 - I have noted that there is a functionality called Configuration that lets you record the financial information for a set of assets and link it to specific CIs, but is there anything similar that allows you to record standard structural configurations (CI and relationships)? Or do I need to go to Configuration Management to get that? Say I want to create template for all new application servers that includes a virtual server with 2Mb memory, two network ports, 60 Gb drive resource on a SAN server, and the relationships between each, is there a place for this? One thought that does occur to me is that I could set up a 'template' dataset, put in these configurations as CIs and relationships, and then when I wanted to create one, have a reconcile job that merges but does not delete the 'template' CI/relationships. Has anyone tried this, or is there a better way that's already built in? Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com<mailto:kelly.lo...@proquest.com> www.proquest.com ProQuest...Start here. 2012 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
