Make sure you also map the following required fields. Even if you provide a Login_ID you still have to populate First and Last Name. Nate.
Login_ID First_Name Last_Name Description Status Service_Type Urgency Impact Reported Source Assigned Support Company (may not be required - can't remember) Assigned Support Org (may not be required - can't remember) Assigned Group (may not be required - can't remember) Nathan Aker ITSM Solution Architect McAfee, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Tuesday, October 09, 2012 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: Creating ticket from IncidentInterfaceCreate Did you push the value of "CREATE" to the z1d_Action field on hpd:incidentinterfacecreate? Sent from my iPhone On Oct 9, 2012, at 2:47 PM, Remedy Test <remedy.t...@libertymedical.com> wrote: > Hello all, > > 7.6.02 SP2 > > I've created a form with an AL that pushes fields to Incident > Interface_Create on After Submit and a Button Field. It's not working. I've > looked through List postings and see where lots of you do this with a Filter > on Merge. Problem with that is you can't save with a button when using a > Filter. > > We created a form a couple of years back (on 7.5) using an AL with the same > Execution Options as the AL which I'm having a difficult time with. Logging > shows Passed Qualification for the AL but doesn't create a ticket. Even if I > enter those same fields directly in Incident Interface Create it shows me > Sumit Successful: ID 000000000000206, but still doesn't create a ticket. Any > ideas would be greatly appreciated or lead me to documentation on this. I've > searched but there doesn't seem to be any. > > Thanks, > Ricki Haines > Liberty Medical > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
