Did you run logging to see what kind of error you are getting if any? I've seen this happen when you don't specify assignee login id along with the support group info. Or, if you didn't have support group info being pushed, you need to set up an auto assignment by some qualifier.
Sent from my iPhone On Oct 9, 2012, at 3:26 PM, Remedy Test <remedy.t...@libertymedical.com> wrote: > Thanks, I forgot that part. Unfortunately it's still not creating a ticket. > Unless someone else has any ideas, I'll just keep working on it. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
