Hi Fred,
<SOAP-ENV:Header>
<AuthenticationInfo>
<userName>Event Tracker</userName>
<password>dreamteam</password>
</AuthenticationInfo>
</SOAP-ENV:Header>
This is what is being sent.
Mark
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Tuesday, November 27, 2012 2:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Web Service Error
What do you have in the AuthenticationInfo data of the XML.(That is usually
where I have seen people get that type of error)
Fred
----- Original Message -----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Tuesday, November 27, 2012 1:13 PM
To: arslist@ARSLIST.ORG
Subject: Web Service Error
**
Hi All,
I am attempting to use a web service to create a record in the HPD:Help Desk
form using the OOB HPD_IncidentInterface_Create_WS and it is throwing the
following error
SEVERE: Servlet.service () for AxisServlet threw an exception ERROR 102:
Required name parameter (field name in a parameter) is empty.
Has anyone seen this before? What might I be missing? I have a feeling the
issue is caused by the HPD:Help Desk and not the HPD:IncidientInterface_Create.
Ironically if I send the same information via an email template, the Incident
is created just fine.
ARS 7.6.04 SP3
Mid Tier 7.6.04 SP3
Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360
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