General question…

What would you rather be running?

An unsupported version that you have used successfully for 5+ years?
or
A supported version of the "latest" version?


-John




On Thu, Nov 29, 2012 at 11:06 AM, Longwing, LJ CTR MDA/IC <
lj.longwing....@mda.mil> wrote:

> Matthew,
> Going out of support can have many impacts.  Depending on what your
> corporate direction is, and the criticality of your system, your company
> may have a policy that you MUST be up to date on patches/versions of
> software if for no other reason than security.  They typically seem to want
> someone to escalate an issue to if a problem exists that is causing an
> outage.  Neither of these would be possible if you stay on your current
> version beyond the EOL.
>
> Outside of that aspect of it, 7.5 was a stable version in general, and
> isn't prone to crashing on a regular basis, so if you drop out of support,
> then you aren't likely to have a system just dying on you regularily.
>
> On a separate note though, BMC in the past has required you to basically
> 'pay back rent' when you stop support, and then re-start at a later
> date...so the general 'savings' don't end up materializing if that is the
> thought behind potentially dropping support.
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Moellmer, Matthew
> Sent: Thursday, November 29, 2012 10:01 AM
> To: arslist@ARSLIST.ORG
> Subject: BMC Support/EOL
>
> **
>
> Hello all,
>
>
>
> I don't post a lot here but I do read a lot. Currently we are on version
> 7.5 which is scheduled for end of life 2nd qtr. 2013 I think. While trying
> to get a project moving and get the system upgraded I have found that we
> may not be given/granted all of the tools we need to make the move
> successfully. With that being said, has anyone dealt with BMC and falling
> out of support completely? This is something I haven't had to deal with in
> the past and if it comes down to it I am just wondering if any other
> customers have had to deal with this and what to expect. I am already
> working with BMC on this, so I am just looking for an outside opinion from
> others that may have dealt with this.
>
>
>
> Matthew Moellmer
>
>
>
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