Anyone know what the EOL is for 7.6.03? It came up in a meeting yesterday and I 
had no answer.

v/r,
Jim

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Thursday, November 29, 2012 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Support/EOL

Matthew,
Going out of support can have many impacts.  Depending on what your corporate 
direction is, and the criticality of your system, your company may have a 
policy that you MUST be up to date on patches/versions of software if for no 
other reason than security.  They typically seem to want someone to escalate an 
issue to if a problem exists that is causing an outage.  Neither of these would 
be possible if you stay on your current version beyond the EOL.

Outside of that aspect of it, 7.5 was a stable version in general, and isn't 
prone to crashing on a regular basis, so if you drop out of support, then you 
aren't likely to have a system just dying on you regularily.

On a separate note though, BMC in the past has required you to basically 'pay 
back rent' when you stop support, and then re-start at a later date...so the 
general 'savings' don't end up materializing if that is the thought behind 
potentially dropping support.

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Moellmer, Matthew
Sent: Thursday, November 29, 2012 10:01 AM
To: arslist@ARSLIST.ORG
Subject: BMC Support/EOL

** 

Hello all, 

 

I don't post a lot here but I do read a lot. Currently we are on version 7.5 
which is scheduled for end of life 2nd qtr. 2013 I think. While trying to get a 
project moving and get the system upgraded I have found that we may not be 
given/granted all of the tools we need to make the move successfully. With that 
being said, has anyone dealt with BMC and falling out of support completely? 
This is something I haven't had to deal with in the past and if it comes down 
to it I am just wondering if any other customers have had to deal with this and 
what to expect. I am already working with BMC on this, so I am just looking for 
an outside opinion from others that may have dealt with this. 

 

Matthew Moellmer

 

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