Yeah, I thought about that but I was doing all my testing in the user tool so I wouldn't expect the cache to be involved.
Also FYI, I forgot to mention versions if it matters. AR 7.5 ITSM 7.6. Thanks From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dale Jones Sent: Thursday, January 03, 2013 9:02 AM To: arslist@ARSLIST.ORG Subject: Re: Add status reason to "In Progress" status ** Ron, The old Active Link values may still be in the Cache. Flush your cache (Mid Tier) and Local Browser cache. Active Links get stored in Mid Tier Cache and local Browser Cache. Take Care Dale Jones DCS Raleigh, NC 919-523-6034 ________________________________ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Peters, Ron [rpet...@columbia.com] Sent: Thursday, January 03, 2013 11:46 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Add status reason to "In Progress" status ** Hello all, I've added the reasons to this status in the status_reason_hidden field and entries to the sys:status reason menu items form. The reasons appear on the HPD:Help Desk screen but when I save an entry, the reason field is blanked out. I looked to see if I could find an active link that's wiping out the value and I first thought it was HPD:INC:Status_100_ClearReason but even after disabling that object, the entry is still wiped out. I'm not sure where to look now. Any thoughts? Thanks again, Ron _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
