Ron - was looking for something else but found this on BMC's site
https://kb.bmc.com/infocenter/index?page=content&id=KA298073&actp=search &viewlocale=en_US&searchid=1357237212596 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Thursday, January 03, 2013 9:48 AM To: arslist@ARSLIST.ORG Subject: Re: Add status reason to "In Progress" status ** I haven't done a status reason for Incident but I have for Change. Did you update the SYS:Status Reason Menu Items form? You will have to add a record there. If you want it to show in the flow bar you will have to add records to the VIS:ProcessFlowStructureSetup form. Don't forget the Interface form too. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron Sent: Thursday, January 03, 2013 8:46 AM To: arslist@ARSLIST.ORG Subject: Add status reason to "In Progress" status ** Hello all, I've added the reasons to this status in the status_reason_hidden field and entries to the sys:status reason menu items form. The reasons appear on the HPD:Help Desk screen but when I save an entry, the reason field is blanked out. I looked to see if I could find an active link that's wiping out the value and I first thought it was HPD:INC:Status_100_ClearReason but even after disabling that object, the entry is still wiped out. I'm not sure where to look now. Any thoughts? Thanks again, Ron _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
