correct- flushing cache did not help. Regards, Tony
From: Rick Cook <remedyr...@gmail.com>
To: arslist@arslist.org,
Date: 01/08/2013 02:25 PM
Subject: Re: ARS, Atrium, ITSM, etc. 7.6.04 and patches 003 and 004...
Sent by: "Action Request System discussion list(ARSList)"
<arslist@arslist.org>
**
0.o Never seen that suggestion before. I assume that flushing the MT
cache and such has been tried and didn't work?
Rick
On Tue, Jan 8, 2013 at 11:15 AM, Anthony Jurado Jr <ajur...@us.ibm.com>
wrote:
**
quote from ticket - "bring up the form in Dev. Studio, remove these menu
fields (one at a time) and re-add them and save the form.
Then flush MT cache and retest.... see if that corrects the problem"
Regards,
Tony
"Joe D'Souza" ---01/08/2013 02:11:12 PM--- What specifically did they
(BMC Support) mean by dropping and re-adding
From: "Joe D'Souza" <jdso...@shyle.net>
To: arslist@arslist.org,
Date: 01/08/2013 02:11 PM
Subject: Re: ARS, Atrium, ITSM, etc. 7.6.04 and patches 003 and
004...
Sent by: "Action Request System discussion list(ARSList)" <
arslist@arslist.org>
**
What specifically did they (BMC Support) mean by dropping and re-adding
components? Recreating the objects that had those missing or improper
gifs?
Joe
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of Anthony Jurado Jr
Sent: Tuesday, January 08, 2013 12:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS, Atrium, ITSM, etc. 7.6.04 and patches 003 and 004...
Hi,
We upgraded our dev server and midtier to 7.6.04 several weeks ago.
Since then, pages displayed in the MT do not show some standard gif
images- e.g., the arrow for pull-down menus, the elipses for text area,
etc. BMC support offered the solution of dropping and and re-adding the
components. (We're not real excited by that prospect.) We haven't
really had time to play with debugging it on our own yet, as the team is
wrapping up a critical project due at the end on Jan.
Regards,
Tony
"Joe D'Souza" ---01/07/2013 10:05:47 PM---Question 1 Although the
versions and patch releases in the past had barely been
From: "Joe D'Souza" <jdso...@shyle.net>
To: arslist@arslist.org,
Date: 01/07/2013 10:05 PM
Subject: ARS, Atrium, ITSM, etc. 7.6.04 and patches 003 and 004...
Sent by: "Action Request System discussion list(ARSList)" <
arslist@arslist.org>
**
Question 1
Although the versions and patch releases in the past had barely been
chronologically consistent, BMC has managed to do a fair job of keeping
this fairly consistent over the past few releases, both major and
maintenance.
However I do not see a patch 003 for the ITSM application. I see one for
the AR Server, Approval, Atrium, RKM and almost all other complimentary
tools with the exception of the ITSM suite.
Was patch 003 never released for the ITSM suite??
Was it released and then recalled?
Question 2
Is patch 004 for 7.6.04 released for the whole suite? Are there any major
problems anyone had with it?
Joe
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