This is my understanding of why that happens.

 

The Mid-Tier is used as a 'client' for the WSDL. the WSDL is really stored
in the AR Server. So when you do a change to the WSDL, the AR Server knows
about the change.. And when you use that WSDL, the WSDL uses the mid-tier as
a client. All the new changes to your WSDL thus do not impact the Mid-Tier.

 

However, when you create a new field, while creating the WSDL or modifying
it, you can see that field and hence can successfully save the WSDL.
However, when processing it, its the Mid-Tier that does not see what field
the WSDL is trying to reference. Hence you need to refresh the Mid-Tier not
because you have some changes in the WSDL, but because the Mid-Tier has to
be introduced to that new field.

 

I'm hoping I have not confused you more :-) or that my understanding is not
incorrect.

 

Joe

 

  _____  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Friday, January 18, 2013 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Web Service question

 

Thanks Joe that did the trick. What I don't understand is that I have made
other changes and did not have to reload the cache. The changes just
appeared.  Any ideas why?

 

Mark

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Friday, January 18, 2013 3:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Web Service question

 

** 

 

Mark,

 

Amen to TGIF! I may go glacier climbing this weekend!

 

Web services are serviced through the mid tier and require a reload of the
mid-tier cache in order for the Mid-Tier to recognize that change.

 

Joe

 

  _____  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Friday, January 18, 2013 12:45 PM
To: arslist@ARSLIST.ORG
Subject: Web Service question

 

Hi All & TGIF,

 

If I add a field on a form, and then add the field to the web service is the
field immediately available for use? Or is it similar to email templates
where the email engine only checks every 30 minutes for changes? If so what
is the default interval? Any way to speed that up?

 

ARS 7.6.04 SP3

 

Thanks

Mark

 

Mark Brittain

Remedy Developer

ITILv3 Foundation

NaviSite - A Time Warner Cable Company

mbritt...@navisite.com

Office: 315-453-2912 x5335

Mobile: 315-882.5360

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