I thought utc was Keflavik ? Sent from my iPhone
On Jan 24, 2013, at 16:17, Paul Blasquez <pblasq...@gmail.com> wrote: > ** > Thanks for replying, Doug! > > Yes, this is essentially what we have done, but we are currently researching > whether UTC is a valid value for the field, as it does not appear in the > dropdown list. I just tested and it doesn't object to the value of UTC, so I > will look into whether it behaves as expected. > > Thanks again! > > -Paul > > > On Thu, Jan 24, 2013 at 1:13 PM, Mueller, Doug <doug_muel...@bmc.com> wrote: > ** > Paul, > > > > Every user has a User Preference record. > > > > One of the settings on that User Preference record is the timezone. > > > > By default, permissions are set up so that users can change their user > preference. > > > > Now, the user preference form is a FORM. That means it has permissions. > > > > You can simply change the permissions (create an overlay of the field). You > can remove all write permission > > to that field from everyone. You could remove read permission too, but you > might as well leave that so > > users are aware. Then, set a default value of UTC for the time zone. > > > > If there are existing User Preference records, an Administrator can do a > modify all for all cases where it is not > > UTC to set it to UTC for existing users. > > > > For every new user, create a user preference record as part of creating the > user. > > > > > > Now, every user has UTC set as their timezone and they cannot change it. > > > > > > > > By the way, this same technique can be used for any user preference field. > You can take over the preference > > and prevent the user from specifying it by simply modifying permissions on > the fields on the user > > preference form. > > > > > > I hope this helps, > > > > Doug Mueller > > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Paul Blasquez > Sent: Thursday, January 24, 2013 1:09 PM > To: arslist@ARSLIST.ORG > Subject: Re: UTC Time > > > > ** > > Hi everyone, thanks for replying. > > My issue isn't with the server side of things, I'm fully comfortable setting > up UTC there. I think Joe saw the point best - we want to control the user > timezone and set it to be UTC as well. > > As to why, the reason is that we have multiple locations in multiple > timezones and we do not want to put the math on the user to figure what the > "real" time is for that location. We display all times in "Site Local Time" > and do the timezone offset in the background based on the timezone of the > location the user is focused on. "Site Local Time" is actually just server > time, and we have all user preferences locked to PST and the server is PST as > well. There are issues that come up every year having to do with DST, > primarily the fact that 2am does not exist for one day each spring. In this > case, our European users cannot select a perfectly legitimate hour for their > site because it happens to not exist for the application's timezone. There > are other issues that we have dealt with as well, like time jumping forward > and backward across date ranges that cross a PST DST boundary. > > So our options here are to figure out the correct way to lock users into UTC, > or as a backup plan we may decide to use Phoenix time for everything as it > does not have DST. We would prefer to use the global standard. > > I hope that makes things more clear. To re-iterate, the actual question here > is, is it possible for the user preference to be set to UTC in any way shape > or form? > > Thanks, > > -Paul > > > > On Thu, Jan 24, 2013 at 6:25 AM, patrick zandi <remedy...@gmail.com> wrote: > > ** have lots of utc servers.. never had issues.. (except to remember that > escalations run on SERVER time not local time)... > > > > Patrick Zandi _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
