Check the user form and then the people form for the person in question. There is probably a space after one of the names in one form and not in the other. I also have seen the phone format cause this problem. The user record had ###-###-#### and the people record had ###.###.####
Tommy Morris CMDB Certified Specialist Director of IT Service Management [cid:image001.png@01CDFD45.56399F00]<http://www.pinebreeze.com/> tommy.mor...@pinebreeze.com<https://exg5.exghost.com/owa/redir.aspx?C=1d40184b0dc44e86917981c2ecb56197&URL=mailto%3atommy.morris%40pinebreeze.com> 817.727.1021 – mobile 972.899.2366 - office 972.899.2898 - fax From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Monday, January 28, 2013 10:48 AM To: arslist@ARSLIST.ORG Subject: Remedy ITSM 7.6.04 - Change Management - ARERR 1441156 ** Anyone else get this error message when creating a Change Request? The selected Change Requester is not valid. Use the Return function on the Last Name, First Name, or Phone Number fields to retrieve the Requester's information. (ARERR 1441156) The Last Name, First Name, and Phone Number fields are hidden (BMC’s workflow). I have modified his permissions, he has “Change User” license and a floating license. He has Change Coordinator as a Role. I have several people who are getting this message. Any ideas? ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org<mailto:claire.sanf...@memorialhermann.org> _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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