BMC Support is useless on this one. They sent me a KB article that was not at all related. This is going to be a fun one! I have to run more logs to send them. When I get an answer, I will pass it on!
Tauf - He is in one group and it is marked as default. With availability on! Tommy - There is no phone number field on the User form. There are two different phone number fields on the People record. They were formatted differently. I corrected them to match. Everything on his person record matched too. Still failed! Pat - He did the following: I logged in Successfully I opened a CM Ticket - Application Menu -> Change Management - > New Change Service = AIX (From drop down menu) Summary = "Claire - Test" Notes = "Claire - Test" Manager Group = "Change Management" (From Menu MH -> Change Management ) Clicked "Next Stage" Button Selected "Optional Information" Tab on Pop-up window Under "Operational Categorization" Tier1 = Change (From drop down) Tier2 = Functionality (From drop down) Tier3 = (Blank) Under "Product Categorization" Tier1 = Software (From drop down) Tier2 = Operating System (From drop down) Tier3 = (Blank) Product Name+ = (Blank) Model/Version = (Blank) Manufacturer = (Blank) Clicked the "Save" button Received error: The selected Change Requester is not valid. Use the Return function on the Last Name, First Name, or Phone Number fields to retrieve the Requester's information. (ARERR 1441156) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Monday, January 28, 2013 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy ITSM 7.6.04 - Change Management - ARERR 1441156 ** Claire, Check the people form and make sure that they have a default support group set. I've seen this where on the support group tab, all the groups are set to No in the default column. At least one needs to be Yes. Sent from my iPhone On Jan 28, 2013, at 11:48 AM, "Sanford, Claire" <claire.sanf...@memorialhermann.org<mailto:claire.sanf...@memorialhermann.org>> wrote: ** Anyone else get this error message when creating a Change Request? The selected Change Requester is not valid. Use the Return function on the Last Name, First Name, or Phone Number fields to retrieve the Requester's information. (ARERR 1441156) The Last Name, First Name, and Phone Number fields are hidden (BMC's workflow). I have modified his permissions, he has "Change User" license and a floating license. He has Change Coordinator as a Role. I have several people who are getting this message. Any ideas? ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org<mailto:claire.sanf...@memorialhermann.org> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
