If it’s not the support groups as others have mentioned, have you verified that the site is correct? By that, I mean that the site fields on the People form matches the actual Site record information? I have an LDAP integration, and in the past created sites manually. Somehow, the site fields on the People form would be different and it would cause errors in various places such as Change Management. The easiest way I could tell at a glance was that the Site Address was null on the People record when the actual site had an address listed. To solve it, I simply went into the Site+ field on the People record and hit enter.
I forget what caused the issue for me (I think it may have been related to multi-tenancy somehow), but I resolved it and no longer get that error. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Monday, January 28, 2013 10:48 AM To: arslist@ARSLIST.ORG Subject: Remedy ITSM 7.6.04 - Change Management - ARERR 1441156 ** Anyone else get this error message when creating a Change Request? The selected Change Requester is not valid. Use the Return function on the Last Name, First Name, or Phone Number fields to retrieve the Requester's information. (ARERR 1441156) The Last Name, First Name, and Phone Number fields are hidden (BMC’s workflow). I have modified his permissions, he has “Change User” license and a floating license. He has Change Coordinator as a Role. I have several people who are getting this message. Any ideas? ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org<mailto:claire.sanf...@memorialhermann.org> _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
