Don't Customize Unmodified Workflow Carelessly Youngster :)
On Thu, Feb 7, 2013 at 1:35 PM, Joe D'Souza <jdso...@shyle.net> wrote: > ** > > DCUWCY = Don’t Customize Under Whatever Circumstances You’all ????**** > > ** ** > > It’s almost Friday in some parts of the world…**** > > ** ** > > Joe**** > > ** ** > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Matt Laurenceau > *Sent:* Thursday, February 07, 2013 4:28 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: New BMC Communities Idea - Allow different level of access > to BMC web sites linked to Support ID > **** > > ** ** > > All great points.**** > > I don't have this visibility.**** > > ** ** > > Support friends may want to weigh in.**** > > ** ** > > BTW, I had to Google DCUWCY ;)**** > > ** ** > > TGIFINM (Thank God It'd Friday I Ninety Minutes - yep, 90min for me :)**** > > ** ** > > Take care,**** > > ~ Matt Laurenceau**** > > Senior Community Ambassador, BMC Communities**** > > http://bit.ly/MattProfiles**** > > Skype: matt.laurenceau**** > > **** > > ** ** > > > On 7 févr. 2013, at 19:58, Jason Miller <jason.mil...@gmail.com> wrote:*** > * > > ** **** > > I think the level of support is different than the role of the person who > has access to the Support ID and the resources on support web.**** > > ** ** > > For example if we have don't call us, well call you support I need to the > ability to download from EDP same as somebody with Premier. What I don't > want is our Change process owner to have access to EDP. He should have > access to docs.bmc.com though.**** > > ** ** > > There should be the ability for a Support ID Admin under DCUWCY support or > Premier. Just how is that person deemed worthy?**** > > ** ** > > Jason**** > > ** ** > > On Thu, Feb 7, 2013 at 10:49 AM, Matt Laurenceau < > matt.laurenc...@gmail.com> wrote:**** > > ** **** > > AFAIK, there are several layers of Support, with Premier for example.**** > > It could be used as a criteria.**** > > ** ** > > All thoughts welcomed.**** > > ** ** > > Cheers,**** > > ~ Matt Laurenceau**** > > Senior Community Ambassador, BMC Communities**** > > http://bit.ly/MattProfiles**** > > Skype: matt.laurenceau**** > > **** > > ** ** > > > On 7 févr. 2013, at 17:47, Jason Miller <jason.mil...@gmail.com> wrote:*** > * > > ** **** > > Good question. There is a new feature to set a Support ID Admin (under > Manage Support IDs). I am guessing it would be this person(s).**** > > ** ** > > I am not too clear on the parameters for becoming Support ID Admin. I > emailed customer care (which opened a ticket) and asked to be made the > admin for our Support ID. Not sure what prevents just anybody from doing > that. My guess is that process is still a WIP?**** > > ** ** > > Jason**** > > ** ** > > On Thu, Feb 7, 2013 at 8:15 AM, Pruitt, Christopher (Bank of America > Account) <christopher.pru...@hp.com> wrote:**** > > ** **** > > This is an interesting idea; however, I have a question. Who would decide > what level each person would have for any given Support ID?**** > > **** > > *Christopher Pruitt* > Business Consulting III**** > > Remedy Developer**** > > BMC Certified Administrator: BMC Remedy AR System 7.6.04**** > > *HP Enterprises Services* > *christopher.pru...@hp.com* > www.hp.com **** > > <image003.jpg>**** > > **** > > **** > > *Confidentiality Notice:* This message and any files transmitted with it > are intended for the sole use of the entity or individual to whom it is > addressed, and may contain information that is confidential, privileged, > and exempt from disclosure under applicable law. If you are not the > intended addressee for this e-mail, you are hereby notified that any > copying, distribution, or dissemination of this e-mail is strictly > prohibited. If you have received this e-mail in error, please immediately > destroy, erase, or discard this message. Please notify the sender > immediately by return e-mail if you have received this e-mail by mistake.* > *** > > **** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller > *Sent:* Wednesday, February 06, 2013 6:44 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: New BMC Communities Idea - Allow different level of access > to BMC web sites linked to Support ID**** > > **** > > ** **** > > I guess it hasn't been kicked hard enough? Let's kick it harder!**** > > **** > > On Wed, Feb 6, 2013 at 3:49 PM, Shellman, David <dave.shell...@te.com> > wrote:**** > > ** **** > > It's not really a new idea. Maybe new to the communities but not new. > It's been kicked around for a few years.**** > > **** > > Dave**** > > > On Feb 6, 2013, at 6:06 PM, "Jason Miller" <jason.mil...@gmail.com> wrote: > **** > > ** **** > > With the new docs.bmc.com documentation I find that I am spending time > looking through the documentation in cases where previously I would have > either sent the PDF to a power user, trainer, process owner, etc. and tell > read up or exporting pertinent pieces of a document and emailing it. True > I can export the full document to PDF but then the user doesn't benefit > from updates to the documentation, new versions as we upgrade, etc. It is > not appropriate to give these people full access under our Support ID.**** > > **** > > There is a new idea Allow different level of access to BMC web sites > linked to Support ID <https://communities.bmc.com/communities/ideas/1728> on > BMC Communities. Is this something you encounter in our environment also? > **** > > **** > > Jason**** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > ** ** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > ** ** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: > "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
