I think it would be a great thing to learn about Kinetic products… In fact -- we are holding our annual user convention Kinetic Enthusiasts Group (KEG) at the end of Feb in Colorado.
http://www.kineticdata.com/Events/KEG.html At KEG - you will learn about all the Kinetic products - and the Kinetic philosophy. (which BTW - reuse is KING -- is a core philosophy) (Ever see a set of filters shared on the ARSList? -- very rare -- because the foundation is not built for reuse (tied to fieldIDs) -- which means every company gets to cross the same barriers/pain as the next company -- bad plan IMHO) Kinetic is built to be extended within the framework -- so we can all share :) As example: Active Directory: http://community.kineticdata.com/20_Kinetic_Task/Task_Handlers/Active_Directory Yammer: http://community.kineticdata.com/20_Kinetic_Task/Task_Handlers/Yammer Also at KEG - there will be plenty of customers who are using or are evaluating Remedy On Demand - so you could talk to companies who are in the trenches and find their responses/reactions. Also -- you will find plenty of companies who have tried other SRM products (BMC/NewScale specifically) -- and have chosen to move to Kinetic. Feel free to ask them why it was a good idea (or a bad idea) -- maybe it can save your company thousands/millions of $. We recently had a customer win a multi billion $ project -- which they claim was heavily due to Kinetic Request (BTW - I did say Billion). *** Take note BMC :) The situation in the SRM world is -- each product has it's +/- -- and knowing up front those +/- can help guide you to a better path. Maybe BMC SRM is good for you -- maybe it is not. Maybe NewScale is good for you -- maybe it is not. Maybe Kinetic Request is good for you -- maybe it is not. The thing I find is - that nearly all companies that switch from product X to Kinetic Request -- did it for reasons that were predictable upfront. (And most are for: flexibility, business agility, risk management, general manageability, and upgradeability) These are not things that a simple dot version upgrade can address - these are core issues -- maybe your company cares about them -- maybe they don't. See you at KEG ;) KEG - Mon-Wed -- foundation training, Thu-Fri -- getting jiggy with it :) -John On Wed, Feb 13, 2013 at 1:00 PM, Alan Truelove <truelove.a...@yahoo.com>wrote: > ** > Thanks for info -- I need to learn more about Kinetic products-- when I > was using RemedyOnDemand (for 3 mo) at somewhere that shall be nameless > (FINRA) there was no question of buying any 3rd party product--- in fact > Management took a dim view of several user-friendly VB WindowsForm apps I > developed (although the 'operators' loved them...) > > > ------------------------------ > *From:* John Sundberg <john.sundb...@kineticdata.com> > *To:* arslist@ARSLIST.ORG > *Sent:* Wednesday, February 13, 2013 10:57 AM > *Subject:* Re: Remedy OnDemand > > ** > Alan, > > I am not sure where your experience comes from. > > However - Kinetic products are all API programs (heavy usage of API in > fact) and BMC has allowed ALL the Kinetic products into On-Demand. > > So - that conflicts with your statement of: > No customization > No API > > > BMC - does not let you "willy nilly" customize the system - but they do > let you do modifications - you just need to have them validated. > (And that is a smart thing anyway) > > > If you like Remedy itself - I think Remedy On Demand is just fine. > > > -John > > > > > > On Wed, Feb 13, 2013 at 9:28 AM, Alan Truelove <truelove.a...@yahoo.com>wrote: > > ** > Do not use; don't let your dog use. No customization possible, and as for > API methods, forget it. > Either go to Remedy Footprints, or FORCE, or any of the newer products (I > am currently looking at 9 of them..........would love to share remarks off > the record...) > > > ------------------------------ > *From:* SUBSCRIBE arslist Aditya Sharma <heloits...@gmail.com> > *To:* arslist@ARSLIST.ORG > *Sent:* Tuesday, February 12, 2013 2:20 PM > *Subject:* Re: Remedy OnDemand > > ** ** > BMC Remedy OnDemand is delivering services to 125+ satisfied customers > globally. > Sent from my BlackBerry® smartphone from !DEA > ------------------------------ > *From: * "Barbour, Brandi D" <bdbar...@jcp.com> > *Sender: * "Action Request System discussion list(ARSList)" < > arslist@ARSLIST.ORG> > *Date: *Tue, 12 Feb 2013 17:39:54 +0000 > *To: *<arslist@ARSLIST.ORG> > *ReplyTo: * arslist@ARSLIST.ORG > *Subject: *Remedy OnDemand > > All, > I saw some comments concerning Remedy OnDemand from back in 2011. I am > hoping to get some other feedback from current customers of this platform > or customers that were investigating this and decided to stay on site. How > is performance? Any limitations you have found after rolling it out? Any > other information that you would like to share is appreciated. > > Thank You, > Brandi > > > > The information transmitted is intended only for the person or entity to > which it is addressed and may contain confidential and/or privileged > material. If the reader of this message is not the intended recipient, you > are hereby notified that your access is unauthorized, and any review, > dissemination, distribution or copying of this message including any > attachments is strictly prohibited. If you are not the intended recipient, > please contact the sender and delete the material from any computer. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: > "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > -- > *John Sundberg* > Kinetic Data, Inc. > "Your Business. Your Process." > > *Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group) > Feb. 25th - March 1st in Denver, CO. For more information click here - > KEG<http://www.kineticdata.com/Events/KEG.html> > > 651-556-0930 I john.sundb...@kineticdata.com > www.kineticdata.com I community.kineticdata.com > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- *John Sundberg* Kinetic Data, Inc. "Your Business. Your Process." *Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group) Feb. 25th - March 1st in Denver, CO. For more information click here - KEG<http://www.kineticdata.com/Events/KEG.html> 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
