Like anything with Remedy, there a bunch of ways to approach it. From email integrations (clunky) to Web Services. First question, Are the 2 systems on the same network? If not, will the 2 networks be able to talk?
What version of Remedy? What is the other system? Warren On Wed, Feb 27, 2013 at 10:24 AM, Christine Milton Hall < christine_milton_h...@pepperidgefarm.com> wrote: > ** > > Hi everyone – It is has been a while… > > > > Looking for some feedback on integrating external ticketing systems with > our Remedy Environment. (currently 7.5.1, windows platform) > > > > 1. What is the most common and best practice method? Right now the > most requests seem to be requesting the utilization of email notifications > with other external systems. > > 2. How difficult is it integrate with another non-Remedy > environment? > > 3. What would be the worst case and best case in work > effort/duration? > > 4. Is there any pitfalls that I should be aware of if we move > towards this type of solution? > > > > Any guidance or thoughts would be greatly appreciated! > > > > Thanks! > > c > > ************************************************************************************************* > > > This e-mail and any files transmitted with it may contain confidential > information and is intended solely for use by the individual to whom it is > addressed. If you received this e-mail in error, please notify the sender, > do not disclose its contents to others and delete it from your system. > > ************************************************************************************************* > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
