Hi all,
i hope you are well everyone... we are currently testing upgrades from 7.6 to
8.1. we have done a tons of testing but specifically on the ITSM upgrade, we
are getting an error after about 6-8 hours of install.
Environment:
2 x AR servers in an SG (though for the purpose of upgrade testing, we have
taken out the SG config and it is a standalone server)
Operating system throughout is 64 bit windows 2008 server R2
all servers are VMware VMs (exce0pt the database)
Backend DB is SQL Server 20078 64bit
this platform was built from t he bottom up as a 7.6.04SP2 install , with some
ticket and user data migrated across from a previous 7.6.04SP1 install
We have several customisation on the incidents and change forms but i will
leave the detail of this to my colleague Tony to add as we are working together
on this and he is the dev guy :-)
the error is below. this was after successful ARsystem upgrade, successful
Atrium core and integrator upgrades... this error happens after the ITSM
completes with failure.
--
Mar 08 2013 07:23:01 AM
--
SEVERE
--
com.bmc.install.product.bmcremedyitsmsuite.overlays.BMCRemedyChangeManagement
--
THROWABLE EVENT {Description=[Program execution failed due to return code
392],Detail=[Program not completed]}
--
Throwable=[com.bmc.install.utility.language.syntax.statement.extension.StatementDelegateReturnCodeException:
com.bmc.install.utility.language.syntax.statement.extension.StatementDelegate.handleReturnCode(StatementDelegate.java:897)
com.bmc.install.product.rik.statement.RIKLoadApplicationStatement.execute(RIKLoadApplicationStatement.java:214)
com.bmc.install.utility.language.syntax.statement.extension.ExtensionStatement.execute(ExtensionStatement.java:289)
com.bmc.install.utility.language.syntax.statement.Block.execute(Block.java:72)
com.bmc.install.utility.language.syntax.statement.IfStatement.execute(IfStatement.java:145)
com.bmc.install.utility.language.syntax.Program.execute(Program.java:75)
com.bmc.install.utility.language.runner.ProgramRunner.executeProgram(ProgramRunner.java:229)
com.bmc.install.product.base.language.ProgramRunnerValidationTask.executeProgram(ProgramRunnerValidationTask.java:312)
com.bmc.install.utility.language.runner.ProgramRunnerStatement.execute(ProgramRunnerStatement.java:153)
com.bmc.install.utility.language.syntax.statement.extension.ExtensionStatement.execute(ExtensionStatement.java:289)
com.bmc.install.utility.language.syntax.statement.Block.execute(Block.java:72)
com.bmc.install.utility.language.syntax.statement.EnhancedForStatement.handleArray(EnhancedForStatement.java:374)
com.bmc.install.utility.language.syntax.statement.EnhancedForStatement.execute(EnhancedForStatement.java:190)
com.bmc.install.utility.language.syntax.statement.Block.execute(Block.java:72)
com.bmc.install.utility.language.syntax.statement.IfStatement.execute(IfStatement.java:145)
com.bmc.install.utility.language.syntax.statement.Block.execute(Block.java:72)
com.bmc.install.utility.language.syntax.statement.IfStatement.execute(IfStatement.java:145)
com.bmc.install.utility.language.syntax.statement.Block.execute(Block.java:72)
com.bmc.install.utility.language.syntax.Program.execute(Program.java:75)
com.bmc.install.utility.language.runner.ProgramRunner.executeProgram(ProgramRunner.java:229)
com.bmc.install.product.base.language.ProgramRunnerValidationTask.executeProgram(ProgramRunnerValidationTask.java:312)
com.bmc.install.product.base.language.ProgramRunnerValidationTask.performValidation(ProgramRunnerValidationTask.java:97)
com.bmc.install.task.ValidationTask.execute(ValidationTask.java:54)
com.bmc.install.task.InstallationTask.run(InstallationTask.java:93)
java.lang.Thread.run(Unknown Source)]
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