I have found in the past that sometimes using an Admin Tool or Dev Studio version that does not exactly match the server can cause unexpected issues. Nominally the tools should be backward compatible but in practice I have seen strange errors get resolved by downgrading whichever administration tool you are using to match the exact version/patch of the server.
An example is that I had some weird problem that I don't exactly recall a few months ago when I was running Dev Studio 7.6.04 SP4 against a server that was ARS 7.6.04 SP2. The problem did not exist when I changed to Dev Studio SP2 to match the server. I thought it was always best practice to match your administration tool to the server while it was less critical for the old Windows User Tool (newer versions of the tool never seemed to cause problems against an older server). -Rick ___________________________ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Wednesday, March 13, 2013 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: Dev Studio Error getting list of Active Link objects ** Make sure Dev Studio is 7.6.4 (SP4) Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Wednesday, March 13, 2013 12:40 PM To: arslist@ARSLIST.ORG Subject: Dev Studio Error getting list of Active Link objects ** I cannot pull up the list of Active Links in dev studio on our production server. Any ideas? Anyone else ever have this? "Errors encountered while retrieving Active Links list from <servername>. ERROR (300): Malloc failed on server; (ARERR 5087)" It is just Active Links all the other object types pull up fine, even the Active Link Guides list. AR 7.5 ITSM 7.6 Windows 2003 Enterprise 64bit SQL 2008 Thanks, Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Greg Donalson Sent: Wednesday, March 13, 2013 10:29 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Managment Issue 7.6 SP4 - Urgent ** Hi Ramy, Make sure the user has a Default Support Group. Greg From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub Sent: Wednesday, March 13, 2013 9:15 AM To: arslist@ARSLIST.ORG Subject: Incident Managment Issue 7.6 SP4 - Urgent ** Dears , when selecting template and try to submit ticket below error appear Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Support Organization (ARERR 326) Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group ID (ARERR 326) Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group (ARERR 326) Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Support Company (ARERR 326) but when set assignment ( Auto Assignment ) ticket created !!! - Any Idea _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _____ This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.hubbell.com <http://www.hubbell.com/> - Hubbell Incorporated _ARSlist: "Where the Answers Are" and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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