On the arserver.exe process on the server: the process is currently taking up 750 MB private bytes of memory. When I try to get the Active Link list I see it go up to about 844 MB before I get the error then after the error it goes back down to about 750 MB
Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil Sent: Wednesday, March 13, 2013 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: Dev Studio Error getting list of Active Link objects ** Ken: IIRC, the Windows service honors the system-wide Temp environment variable. It might look at the TMP env var, but most servers have the two variables set to the same value. If the service runs under some account other than Local System, check the user environment variables for that account to make sure there's no override on the system vars. Also, if you haven't looked at the memory utilization, you might want to check that out. --Phil ________________________________ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken [kce...@hubbell.com] Sent: Wednesday, March 13, 2013 13:00 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Dev Studio Error getting list of Active Link objects ** Sound reasonable. Looks like both C and D drive on the apps and DB server have over 50% free. Do you know how to tell the path of the temp space the service is using? Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil Sent: Wednesday, March 13, 2013 12:52 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Dev Studio Error getting list of Active Link objects ** Ken: I've seen this in the past when the server daemon (or service in your case) can't write to the temp folder due to permissions, full disk, etc. Just in case it helps, --Phil ________________________________ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug [doug.tan...@compass-usa.com] Sent: Wednesday, March 13, 2013 12:41 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Dev Studio Error getting list of Active Link objects ** Make sure Dev Studio is 7.6.4 (SP4) Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Wednesday, March 13, 2013 12:40 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Dev Studio Error getting list of Active Link objects ** I cannot pull up the list of Active Links in dev studio on our production server. Any ideas? Anyone else ever have this? "Errors encountered while retrieving Active Links list from <servername>. ERROR (300): Malloc failed on server; (ARERR 5087)" [cid:image001.png@01CE2016.05119210] It is just Active Links all the other object types pull up fine, even the Active Link Guides list. AR 7.5 ITSM 7.6 Windows 2003 Enterprise 64bit SQL 2008 Thanks, Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]<mailto:[mailto:arslist@ARSLIST.ORG]> On Behalf Of Greg Donalson Sent: Wednesday, March 13, 2013 10:29 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Incident Managment Issue 7.6 SP4 - Urgent ** Hi Ramy, Make sure the user has a Default Support Group. Greg From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub Sent: Wednesday, March 13, 2013 9:15 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Incident Managment Issue 7.6 SP4 - Urgent ** Dears , when selecting template and try to submit ticket below error appear Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Support Organization (ARERR 326) Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group ID (ARERR 326) Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group (ARERR 326) Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Support Company (ARERR 326) but when set assignment ( Auto Assignment ) ticket created !!! - Any Idea _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ This email and any files transmitted with it are confidential and intended solely for the addressee. 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