The workaround that we use is to guide our users to set the preference to "My Selected Groups" rather than All My Groups, and explain that the default is "Assigned to Me" because that is what the service desk folks want.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Wednesday, March 27, 2013 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Assigned To All My Groups on Landing Page doesn't work-BUG ** We've had similar issues with the landing page (home page). Were the consoles display ALL incidents, not just the ones pertaining to your group. Marcelo From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matthew Perrault Sent: Wednesday, March 27, 2013 11:59 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Assigned To All My Groups on Landing Page doesn't work-BUG ** Sweet, Looks like the BMC knowledge base is getting better, Found exactly what I was looking for: Defect: SW00425825 Now if I could only find the hotfix referenced in the KB article.... From: Matthew Perrault Sent: Wednesday, March 27, 2013 11:42 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Assigned To All My Groups on Landing Page doesn't work-BUG All, ITSM 7.6.04 MS SQL 2008 Windows Server 2008 IE 8 When you go to the Home Page (Landing Console) if you have the Incident Console specified as one of the Content window, And you set the application preferences to: "Assigned To All My Groups" Nothing shows up when a person logs in. Yet if you reselect the View by: they do show up. Assigned to me seems to work fine. Searching the net looks like others have had this issue to. Does anyone know if there is already a defect for this or a fix for it? Thanks, Matt P. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
