Mark, Rick has the 'best practice' (expect nothing less from Mr.W), but if you really need to avoid adding a field .
You could go old-school and export the workflow definition (exclude the form) and search for the Field ID number; this will ID all objects that use the field. There are also tools that ID can the workflow (ARInside? Migrator?) if you're so inclined. Next try to pick a DISPLAY-ONLY field dedicated to some activity not related to your mods, i.e. Re-Assignment or SLM calculations. Use DevStudio to examine all the objects you find to confirm that their Run-If won't interfere with your mods. Also, if you contain your workflow in a Guide, and only use the field within the guide (i.e. value not needed after Guide completes) you would be better protected against some future feature stepping on your work. HTH, And have a great unworkweek Joel Joel Sender jdsen...@earthlink.net 310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Friday, March 29, 2013 2:55 PM To: arslist@ARSLIST.ORG Subject: Re: Unuser fields in the Incident ** Personally I would add new fields in an overlay, if you use existing BMC fields there's no telling when they might start using them in the future and there's no way to predict the interaction between their code and yours. -Rick P.S. Do Unusers have unbirthdays? I think I am getting punchy on a Friday afternoon. ___________________________ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Friday, March 29, 2013 8:15 AM To: arslist@ARSLIST.ORG Subject: Unuser fields in the Incident ** Hi All, Are there any fields in the Incident that are there but not being used? There are 32 'z1D Char##' fields. I have seen some workflow where some are used but if it was known for certain that some are not used anywhere then I could just use one for some workflow/notifications that I need to do. I really would prefer not to create new fields if I can just use an existing temp fields. ITSM 7.6.04 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 email-Logo-031813 _____ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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