Hi Jamie, I have received a hotfix from BMC that is supposed to fix the cache corruption. I plan to apply this next week to see if it helps. But the way that I am getting by without having to flush the cache as much is to turn off the Perform Check of the Definition Change Check Interval within the MidTier settings on the Cache Settings page. This has made a world of difference for me and have not had any corruption since. The only time you would need to worry about this is if you are making changes in production and in that case you would just need to flush the cache for everyone to see the changes, unless of course they are just filter/escalation changes and then you do not need to flush the cache.
Greg -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie Sent: Tuesday, April 02, 2013 3:42 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy 7.6.04 -Corrupt Cache / Corrupt Fields Jayesh - Are you referring to ARS or ITSM? We are on ARS 7.6.04 SP3 and ITSM 7.6.04 SP2 and we are facing the same issues of cache corruption and having to flush the cache almost every other day. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
