Hi all,
We are integrating ITSM modules (incident, problem and change) with
another Remedy system instance through web services.
The plan is to create a staging area in front of OOB integration forms.
Now, the question we are discussing and I would like to ask other
people's opinion on is:
Would you consider creating just a single web service with one staging
form behind for all modules using an attribute to distinguish which
module the call relates to
OR
Would you mimic the OOB approach and create three web services with
three separate staging forms (one for each module)?
What pros/cons can you think of for each of the approaches?
What other aspects would you consider to choose between the two?
Thanks
Jiri Pospisil
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