you need to enable filter log as well to see what is going on. Enable filter log on server level and give the same log file name as the escalation log file so that you can see both in action together. Once you do that, it will show which filter is throwing error for what record being processed by the escalation.
I would also suggest an alternate way as below: Instead of trying out with escalations directly, modify the records directly on your staging form and enable flter logs and see what is going on. you should get the same error in this approach as well, but saves a lot of debugging time. You can proform quick filter fixes and retry the operation in no time. once everything works in the manual way, enable escalations and check what hapens Regards, Karthik On 4 June 2013 05:16, Joe D'Souza <jdso...@shyle.net> wrote: > You are probably not setting some required field that doesn't have a > default. > > Joe > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Sri teja > Sent: Monday, June 03, 2013 7:10 PM > To: arslist@ARSLIST.ORG > Subject: Problem copying records to People form > > Hi, > > I am writing code to sync Active directory records with people form as > there > is no out of box process in our version 7.6.04. In this process i created a > staging form where i imported all records from Active Directory, when i > trying to sync records from staging form to People form using escalation > following error has been showing up in the log file and the record is not > copying to People form. The Number(000000000000007) keeps on increasing for > each record ts trying to copy. > > The qualification am using for push fields is 'Remedy Login ID=Login ID in > staging form(If no match create new request and if matches take no action) > > Please suggest me solution to this problem or else please let me know if > there is any other way to sync records from staging form to People form. > > error: > **** Error while performing escalation action > 000000000000007 > 0: Push Fields > 000000000000008 > 0: Push Fields > 000000000000009 > 0: Push Fields > 0000000000000010 > 0: Push Fields > > Thanks > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- - Karthik _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
