I use a series of Escalation to normalize field content in advance of pushing data to CTM:People.
The first copies AD records from the ARDBC form to my staging form. Each escalation in the next group keys off an AD attribute to normalize the data. The next writes records to CTM:People, followed by an escalation that updates existing CTM:People, a final escalation deletes the staging form records. The escalations run 5 times a day without measurable impact to the application. Attached is the Escalation that pushes records from my staging form to the CTM:People form successfully. Good luck! Sandra Hennigan Remedy Developer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sri teja Sent: Monday, June 03, 2013 7:10 PM To: arslist@ARSLIST.ORG Subject: Problem copying records to People form Hi, I am writing code to sync Active directory records with people form as there is no out of box process in our version 7.6.04. In this process i created a staging form where i imported all records from Active Directory, when i trying to sync records from staging form to People form using escalation following error has been showing up in the log file and the record is not copying to People form. The Number(000000000000007) keeps on increasing for each record its trying to copy. The qualification am using for push fields is 'Remedy Login ID=Login ID in staging form(If no match create new request and if matches take no action) Please suggest me solution to this problem or else please let me know if there is any other way to sync records from staging form to People form. error: **** Error while performing escalation action 000000000000007 0: Push Fields 000000000000008 0: Push Fields 000000000000009 0: Push Fields 0000000000000010 0: Push Fields Thanks _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
CreatePeopleEscalation.def
Description: CreatePeopleEscalation.def
