Unfortunately this type of functionality doesn't appear to exist within ITSM. What I'm doing for this exact situation is converting my SRDs to leverage Advanced Interface Forms, which leverages a lookup form that basically has assignment mappings for the companies, and pulls that assignment group information into the AIF based on the Company field. I set up the assignment fields to be visible to set up in my AOTs for Incident (I will be working on Change Management next.) I probably could have enhanced the Assignment Engine to make routing by Company only work, but I figured it was safer to not try customizing something that will likely be broken whenever I apply a patch.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hutcheson, Heather Sent: Tuesday, June 04, 2013 1:58 PM To: arslist@ARSLIST.ORG Subject: Configuring Work Order Routing/Assignment Based off of people record ** Hello, I feel like this is possible, but I am missing it somewhere. Is it possible to configure a work order driven from an SRD to go to a specific support group, based off the requestors company/organization? I want to create one SRD but based on where the person works, determines which support group will receive the work order. Thank you for your guidance. Thank you, Heather Hutcheson General Atomics | Information Technology 3550 General Atomics Ct. San Diego, CA 92121 heather.hutche...@ga.com<mailto:heather.hutche...@ga.com> PH: (858) 455-3366 _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
