Heather, There's a few ways to approach this. One thing I've done is to provide drop down menus that query the people form with the following qual: 'Remedy Login ID' = $/USER$ and then have them "validate" their location info. You can then use those answers to map to the Work Order being created. You can then go into the CFG:Assignment form and create assignment rules for each location to the appropriate support group and select Work Order as the module which uses those routes. Does that make sense?
On Tue, Jun 4, 2013 at 2:58 PM, Hutcheson, Heather <heather.hutche...@ga.com > wrote: > ** > > Hello,**** > > ** ** > > I feel like this is possible, but I am missing it somewhere. Is it > possible to configure a work order driven from an SRD to go to a specific > support group, based off the requestors company/organization? I want to > create one SRD but based on where the person works, determines which > support group will receive the work order.**** > > ** ** > > Thank you for your guidance.**** > > ** ** > > Thank you,**** > > *Heather Hutcheson***** > > General Atomics *|* Information Technology > 3550 General Atomics Ct. San Diego, CA 92121**** > > heather.hutche...@ga.com > PH: (858) 455-3366**** > > ** ** > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- *Tauf Chowdhury * _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
