I don't think it will. The workflow that does the look-up from the CFG:Assignment form only fires if there isn't already an assigned group. So, if you are setting the group on your templates, the work order will already have a value and no look-up would occur. Of course, test to be sure.
Oh, and I'd imagine its the same for previous versions, but just in case - I'm looking at 8.1 workflow. Thad On Tue, Jun 4, 2013 at 1:28 PM, Hutcheson, Heather <heather.hutche...@ga.com > wrote: > ** > > Thank you. By using CFG:Assignment, will this override all of my other SRD > à Work Order/Incident assignments? Currently, we are just using Work > Order Templates for assignment and routing.**** > > ** ** > > Thank you,**** > > Heather Hutcheson**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Thad Esser > *Sent:* Tuesday, June 04, 2013 12:52 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Configuring Work Order Routing/Assignment Based off of > people record**** > > ** ** > > ** **** > > Heather,**** > > ** ** > > On the CFG:Assignment form, there is a Routing Order for Organization > (order #1) (use along with the appropriate Event type at the top of the > form), which seems to fit your needs exactly.**** > > ** ** > > Hope that helps,**** > > Thad**** > > ** ** > > On Tue, Jun 4, 2013 at 11:58 AM, Hutcheson, Heather < > heather.hutche...@ga.com> wrote:**** > > ** **** > > Hello,**** > > **** > > I feel like this is possible, but I am missing it somewhere. Is it > possible to configure a work order driven from an SRD to go to a specific > support group, based off the requestors company/organization? I want to > create one SRD but based on where the person works, determines which > support group will receive the work order.**** > > **** > > Thank you for your guidance.**** > > **** > > Thank you,**** > > *Heather Hutcheson***** > > General Atomics *|* Information Technology > 3550 General Atomics Ct. San Diego, CA 92121**** > > heather.hutche...@ga.com > PH: (858) 455-3366**** > > **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > ** ** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
