I am following you now. I had in mind Recent New/Search Forms and was thinking that is only available in WUT. Which confused me since you are using ITSM 7.6.04. Updating AR User Preference is the way to go then.
In our 8.0 system a user preference record is created automatically when a person first logs in. I am not totally sure what is doing it but know is isn't a customization. Do you have 'Preference Server(s)' set in the MT config? On Wed, Jun 12, 2013 at 3:07 PM, Pargeter, Christie :CO IS <cparg...@lhs.org > wrote: > ** > > Nope, this is all Midtier.**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller > *Sent:* Wednesday, June 12, 2013 3:05 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Recent Searches**** > > ** ** > > ** **** > > This is for users using the User Tool? Are they using a preference server > with WUT? If not you could push out an update to the ar.ini file via your > desktop management system.**** > > ** ** > > Jason**** > > ** ** > > On Wed, Jun 12, 2013 at 2:57 PM, Pargeter, Christie :CO IS < > cparg...@lhs.org> wrote:**** > > ** **** > > Hi All – How can I change the out of the box default (for all users) on > the number of items in their recently used list. It appears to be 4 items > and I would like to increase it to 9. **** > > **** > > I know that I can modify the records in the AR System User Preference > screen but how can I take care of people that don’t have a record in that > form?**** > > **** > > Thanks**** > > **** > > ARS 7.6.4 SP 4**** > > ITSM 7.6.4 SP 4**** > > RKM 7.6.4 SP 4**** > > SLM 7.6.4 SP 1**** > > Window 2008 – 64 Bit**** > > MS SQ 2005**** > > IIS/Tomcat**** > > MidTier 7.6.4 SP 4**** > > **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_**** > > ** ** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
