Hi All, For performance reasons, our Manager is talking about removing all the NIC device CIs info from the CMDB because there are 130,000 NIC CIs that we loaded into the CMDB from another repository. The NIC info we are discovering includes attributes such as: Default Gateway, DHCP Server, DNS domain, IP Address, MAC address, IP Subnets, DHCP Enabled (yes/no), Host Name, IP Enabled, product classification, etc.. Remedy is being used for incident management, change management, asset management, BSM, Analytics, configuration management, SRM, etc… This is still a relatively new implementation and has not matured. I need to communicate the value of keeping this NIC CI data or the value of removing this data. Does anyone have any suggestions? The Manager was asking “Why do we need to see the MAC address/IP Address in Remedy? What value is this for support or our business? – I can go to another system if I need this MAC/IP address. How does this help?” The next step would be to stop discovering NICs /network devices from ADDM also. No one has introduced Remedy to the Network team. The server team has not really been educated on the Remedy tool either. The tool has been mainly used for submitting tickets for incident/change. I explained many points of why we need this data. However I would like to know your thoughts. How is this network data critical/valuable to our business?
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