Yes, but as far as I know, the schedule feature in asset management is just an statement of those tasks. I mean, It doesn't remind your team when they must do them, nor controls if those task have been done.
Jose Manuel Huerta http://theremedyforit.com/ On Sat, Jun 22, 2013 at 12:31 AM, Roger Justice <rjust2...@aol.com> wrote: > ** > Use the schedule feature in Asset Management, you can also create a Change > using a Change Template. You will not be able to create the other items > automatically. > > -----Original Message----- > From: Jose Manuel Huerta Gu > illén <arsl...@theremedyforit.com> > To: arslist <arslist@ARSLIST.ORG> > Sent: Fri, Jun 21, 2013 6:23 pm > Subject: IT Operations with ITSM Suite > > ** > Hi listers, > > I want to track the IT operation function with ITSM tool, and don't know > what is the best way to do it. > > For instance I wan't to create a maintenance schedule like the next: > > For all non-critical server I want to: > - Weekly review the system logs. > - Monthly review the backup logs. > - One time each three months, perform a back up restoration test. > - Monthly review the capacity information and update the capacity records. > etc. > > > My requirement is not only to do those tasks, but also that these tasks > are created periodically at the form of Incidents, Tasks or Work Orders, to > ease the administrator team, follow when those tasks are done and even > attach an SLA. > > I convinced that I'm not the first with this need and that there is an > easy way to do it with the ITSM suite. How do you do it? > > Regards, > > Jose Manuel Huerta > http://theremedyforit.com/ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
