Thanks for your response, but I think that using the email for this objective is not a best practice. I starting to believe that the solution is not covered by ITSM and that I must develop something to create those tasks based on asset schedule. My first idea is a simple form with an escalation attached, so each night fires a service that loops over all schedule entries to see if something must be created and then use the HPD Create Interface to create the incidents based on a template. But this is another mushroom on this over-customized deployment.
Jose Manuel Huerta http://theremedyforit.com/ On Sat, Jun 22, 2013 at 1:42 AM, Tauf Chowdhury <taufc...@gmail.com> wrote: > ** > Jose, > As a disclaimer, I have never tried this but I may to see how it would > work. > What if you created change/incident templates for what you need. Then, > build an email integration to parse the email and use the templates to > create your tickets. Finally, and this is the piece I have never tried, is > to use the reminders feature in ITSM to send emails back to the remedy > system with the correct email format that you need. > Does that make sense? I am not sure how the reminders are stored but if > it's just a form, maybe you can periodically import reminders into the > system. > > Sent from my iPhone > > On Jun 21, 2013, at 7:31 PM, "Jose Manuel Huerta Guillén" < > arsl...@theremedyforit.com> wrote: > > ** > Yes, but as far as I know, the schedule feature in asset management is > just an statement of those tasks. I mean, It doesn't remind your team when > they must do them, nor controls if those task have been done. > > > > Jose Manuel Huerta > http://theremedyforit.com/ > > > > On Sat, Jun 22, 2013 at 12:31 AM, Roger Justice <rjust2...@aol.com> wrote: > >> ** >> Use the schedule feature in Asset Management, you can also create a >> Change using a Change Template. You will not be able to create the other >> items automatically. >> >> -----Original Message----- >> From: Jose Manuel Huerta Gu >> illén <arsl...@theremedyforit.com> >> To: arslist <arslist@ARSLIST.ORG> >> Sent: Fri, Jun 21, 2013 6:23 pm >> Subject: IT Operations with ITSM Suite >> >> ** >> Hi listers, >> >> I want to track the IT operation function with ITSM tool, and don't >> know what is the best way to do it. >> >> For instance I wan't to create a maintenance schedule like the next: >> >> For all non-critical server I want to: >> - Weekly review the system logs. >> - Monthly review the backup logs. >> - One time each three months, perform a back up restoration test. >> - Monthly review the capacity information and update the capacity >> records. >> etc. >> >> >> My requirement is not only to do those tasks, but also that these tasks >> are created periodically at the form of Incidents, Tasks or Work Orders, to >> ease the administrator team, follow when those tasks are done and even >> attach an SLA. >> >> I convinced that I'm not the first with this need and that there is an >> easy way to do it with the ITSM suite. How do you do it? >> >> Regards, >> >> Jose Manuel Huerta >> http://theremedyforit.com/ >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
